Terms of service
Last Updated: June 22, 2026
AGREEMENT TO THESE TERMS
These Terms of Service, together with the policies, notices, checkout disclosures and order-specific terms expressly incorporated by reference, form a legally binding agreement between you and ROLKA Marketing Ltd., a private limited company registered in England and Wales with company registration number 15453602 and registered office at 20 Wenlock Road, London, N1 7GU, United Kingdom (“SNAPTOONIFY”, “Snaptoonify”, “Company”, “we”, “us” or “our”). We operate the Snaptoonify online store through https://snaptoonify.com.
These Terms govern your access to and use of the website, product pages, customer account areas, checkout flows, upload tools, online editor features, AI-assisted image tools, product customisation tools, customer communications and related services that link to or are governed by these Terms (together, the “Services”).
Snaptoonify provides an ecommerce service for made-to-order wall art products, including personalised canvas prints, framed fine art prints and related custom printed physical products. Products may be created from photos, images, artwork, graphics, text, prompts, design ideas, AI-assisted outputs or other content uploaded, selected, generated, edited, submitted or approved by customers. Each product is prepared for a specific order according to the product type, size, layout, orientation, framing, edge style, image treatment, quantity, delivery details and other specifications selected or approved before checkout.
We operate the online store, customisation experience, order-management process and customer support functions. Production, post-production, quality checks, packaging, fulfilment and shipping may be carried out by third-party print providers, fulfilment partners, packaging providers, technology providers and shipping carriers. We do not represent that every production, finishing, packaging or delivery step is performed directly by us.
IMPORTANT CUSTOM PRODUCT NOTICE: THE SERVICES INVOLVE CUSTOM, PERSONALISED AND MADE-TO-ORDER PRODUCTS CREATED USING CUSTOMER-SELECTED SPECIFICATIONS AND CUSTOMER-SUBMITTED OR CUSTOMER-APPROVED CONTENT. YOU ARE RESPONSIBLE FOR REVIEWING ALL IMAGES, TEXT, SPELLING, CROPPING, LAYOUT, ORIENTATION, PRODUCT OPTIONS, FRAME OPTIONS, EDGE STYLES, COLOURS, PREVIEWS, QUANTITIES, SHIPPING DETAILS AND ORDER INFORMATION BEFORE PLACING AN ORDER OR APPROVING A DESIGN. Once an order is submitted, and especially once production has started, cancellations, amendments, returns, refunds, reprints and replacements may be limited as described in these Terms, the Shipping Policy and the Refund Policy.
The following policies are incorporated into these Terms by reference, as applicable:
- Privacy Policy: https://snaptoonify.com/policies/privacy-policy
- Shipping Policy: https://snaptoonify.com/policies/shipping-policy
- Refund Policy: https://snaptoonify.com/policies/refund-policy
Additional product information, checkout notices, content rules, order-specific disclosures, promotional terms and written instructions presented through the Services may also apply to your use of the Services or to a particular order. If there is a conflict between these Terms and order-specific terms expressly accepted by us in writing, the order-specific terms will apply only to that order and only to the extent of the conflict.
CUSTOMER CONTENT NOTICE: You are responsible for ensuring that any photos, images, artwork, graphics, prompts, text, names, likenesses, design instructions, personalisation details or other content you upload, submit, select, generate, edit, approve or order through the Services is lawful and that you have all rights, licences, permissions and consents required for us and our service providers to use it for the purposes of operating the Services, preparing previews, processing your order, producing your custom products, providing customer support and fulfilling related obligations. We may refuse, suspend, cancel, restrict or remove any order or content where we reasonably believe it is unlawful, infringing, harmful, exploitative, abusive, misleading, privacy-invasive, technically unsuitable or otherwise inconsistent with these Terms.
AI-ASSISTED TOOLS NOTICE: Where AI-assisted image features are made available, those features may assist with image generation, enhancement, transformation, editing, layout, artistic reinterpretation or preview preparation. AI-generated or AI-assisted outputs may vary and may not be unique, copyrightable, legally protectable, non-infringing, error-free, technically suitable for every print size or identical to any preview shown on screen. You remain responsible for reviewing and approving the final design, content and product details before checkout.
By accessing the Services, creating an account, uploading content, using editor or AI-assisted tools, placing an order, purchasing products or otherwise using the Services, you acknowledge that you have read, understood and agreed to be bound by these Terms. If you use the Services on behalf of another person, business or organisation, you represent that you have authority to bind that person, business or organisation to these Terms.
IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICES AND MUST CEASE USING THEM IMMEDIATELY.
ADULT ACCESS REQUIREMENT: The Services are intended for persons who are at least the age of majority in their province, territory or country of residence. By accessing or using the Services, you represent and warrant that you meet this requirement and have the legal capacity to enter into these Terms. The Services are not directed to children or minors.
UK-OPERATED, CANADA-FACING SERVICES: The Services are operated from the United Kingdom by a company registered in England and Wales. We do not currently operate through a local Canadian entity, branch or subsidiary. The Services are made available to customers in Canada, including Ontario, subject to availability, shipping restrictions, payment restrictions, legal requirements and operational limitations.
These Terms use the laws of England and Wales as the default governing-law framework, subject to the mandatory consumer protection rights, remedies and procedural protections that may apply to Canadian consumers under the laws of their province or territory of residence and the federal laws of Canada applicable therein. Nothing in these Terms is intended to exclude, restrict or modify any right, remedy, warranty, condition, protection or procedure that cannot lawfully be excluded, restricted or modified.
We may amend, update or replace these Terms from time to time. The “Last Updated” date above indicates the effective date of the current version. Unless otherwise stated, updated Terms become effective when posted on the website. Where reasonably practicable, material changes may be communicated before or at the time they become effective. Your continued access to or use of the Services after revised Terms become effective constitutes acceptance of those revised Terms, except where applicable law requires a different process.
You should save or print a copy of these Terms for your records.
TABLE OF CONTENTS
1. SERVICES OVERVIEW x
2. INTELLECTUAL PROPERTY RIGHTS x
3. USER REPRESENTATIONS x
4. USER REGISTRATION x
5. PRODUCTS x
6. PURCHASES, PAYMENT, PRICING AND PROMOTIONS x
7. REFUND POLICY x
8. PROHIBITED ACTIVITIES x
9. USER-GENERATED CONTRIBUTIONS AND CONTRIBUTION LICENCE x
10. THIRD-PARTY WEBSITES AND CONTENT x
11. SERVICES MANAGEMENT x
12. PRIVACY POLICY x
13. COPYRIGHT INFRINGEMENTS x
14. TERM AND TERMINATION x
15. MODIFICATIONS AND INTERRUPTIONS x
16. GOVERNING LAW x
17. DISPUTE RESOLUTION x
18. CORRECTIONS x
19. DISCLAIMER x
20. LIMITATIONS OF LIABILITY x
21. INDEMNIFICATION x
22. USER DATA x
23. ELECTRONIC COMMUNICATIONS, TRANSACTIONS AND SIGNATURES x
24. MISCELLANEOUS x
25. CUSTOM AND PERSONALISED ORDERS x
26. ORDER ACCEPTANCE, REFUSAL AND CANCELLATION x
27. USER CONTENT AND RIGHTS x
28. PRODUCT PREVIEWS, COLOUR AND PRINT VARIATIONS x
29. SHIPPING, DELIVERY AND FULFILMENT PARTNERS
30. CONTACT DETAILS AND ENQUIRIES
1. SERVICES OVERVIEW
Snaptoonify provides an online ecommerce store for made-to-order personalised wall art products. Products may include custom canvas prints, framed fine art prints and other customised printed wall art products made available through the website from time to time.
The Services may allow customers to browse products, upload or select photos, images, artwork, graphics or other creative materials, provide prompts or design instructions, use available design, preview, editing or AI-assisted tools, choose product options and place orders for custom printed physical products. Available products, tools, previews, features, options and services may change from time to time.
Products are made to order based on the order details, product specifications, uploaded materials, design choices, previews, approvals and delivery information provided before or during checkout. Production, printing, framing, finishing, quality review, packaging and shipping may be handled by us or by third-party production, fulfilment, packaging and carrier partners.
The Services are offered to customers in Canada, including Ontario, subject to availability and applicable shipping restrictions. We do not represent that the Services, products, website content or checkout process are appropriate, available or lawful for use in every jurisdiction. If you access the Services from outside a location where we make them available, you do so on your own initiative and are responsible for complying with any laws that apply to you, your content and your order.
We may refuse, cancel, limit, suspend or condition access to the Services, or refuse or cancel an order, where we reasonably believe this is necessary because of legal, regulatory, operational, payment, fulfilment, shipping, product availability, content-related, intellectual property, fraud-prevention or risk-management reasons.
1.1 Accuracy and changes to information
We make reasonable efforts to provide accurate website information, product information and checkout disclosures. However, website content may contain errors, omissions, inaccuracies or outdated information, including with respect to product descriptions, images, dimensions, materials, colours, pricing, discounts, taxes, shipping charges, production estimates, delivery estimates and availability.
To the maximum extent permitted by applicable law, we may modify, correct, revise, update, suspend, discontinue or remove any portion of the Services, product offering, feature, functionality, content or information at any time. This includes the right to update product listings, adjust pricing, correct checkout information, change available options, modify editor tools, update AI-assisted features, revise shipping options or remove products that are unavailable, technically unsuitable or no longer commercially offered.
This does not limit any non-excludable rights or remedies you may have under applicable law in relation to an order that we have accepted. If an error materially affects an order already submitted or accepted, we will handle the issue in accordance with these Terms, the checkout disclosures, the Shipping Policy, the Refund Policy and applicable law.
1.2 Third-party websites and services
The Services may contain links to, references to, or integrations with third-party websites, platforms, payment interfaces, applications, tools or services. Third-party websites and services are provided for convenience, operational functionality, ecommerce infrastructure, payment processing, customer account access, analytics, fulfilment, shipping, tracking, support, security or other service-related purposes.
Third-party websites and services are not controlled by us. We are not responsible for their content, availability, security, accuracy, terms, privacy practices, data-handling practices, service interruptions, technical errors, decisions or omissions, except to the extent applicable law provides otherwise.
You should review the terms and privacy notices of any third-party service before using it or submitting information through it. Your use of third-party websites or services is at your own risk, except where we remain responsible under applicable law for the Services or products we provide to you.
The inclusion of a link, integration, checkout option, payment method, tracking tool, social media reference or third-party feature does not imply that we endorse, control or accept responsibility for that third party or its separate services. Third-party providers may process personal information as described in the Privacy Policy and, where relevant, in their own privacy notices.
2. INTELLECTUAL PROPERTY RIGHTS
The Services include materials owned or licensed by us and materials submitted, uploaded, generated, selected or approved by customers. We own or license the website, online editor, AI-assisted tools, product mockups, templates, previews, brand elements, text, graphics, product pages, software, design workflows and platform materials. You remain responsible for the photos, images, artwork, graphics, prompts, text, design instructions and other content you submit, including the rights you grant us so that we can operate the Services and fulfil your order.
2.1 Our intellectual property
Except for Customer Content and third-party materials, the Services and all content, materials and technology made available through them are owned by or licensed to us. This includes the website design, layout, source code, databases, software, functionality, editor interface, AI workflows, product mockups, templates, product pages, text, graphics, photographs, illustrations, icons, logos, trade names, service names, trade marks, visual assets, advertising materials and other platform materials.
The SNAPTOONIFY name, the Snaptoonify store name, our brand elements and related marks are owned by or licensed to us. Nothing in these Terms transfers any ownership interest in the Services, website content, platform materials, software, design tools, templates, mockups, AI workflows or brand elements to you.
Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to access and use the Services for personal, household, gift, internal business purchasing or authorised organisational purchasing purposes. You may also print or save a copy of these Terms, order confirmations, invoices, receipts and support communications for your own records.
Except as expressly permitted by these Terms or applicable law, you must not copy, reproduce, scrape, harvest, aggregate, modify, adapt, translate, publish, distribute, transmit, display, sell, license, reverse engineer, decompile, disassemble, frame, mirror, exploit or create derivative works from the Services or any of our content, technology or intellectual property without our prior written consent.
You must not use our name, trade marks, logos, product pages, product images, mockups, templates, editor interface, advertising materials, website copy, software, source code, data, design systems or other proprietary materials in a manner that suggests endorsement, sponsorship, affiliation or authorisation by us unless we have expressly agreed to that use in writing.
You must not use the Services, website content, product listings, editor tools, mockups, templates, software, AI workflows, visual assets, data or platform materials to develop, train, benchmark, promote or operate a competing product, service, website, system, tool, marketplace or commercial offering without our prior written consent.
2.2 Customer Content and ownership
As between you and us, you retain any ownership rights you lawfully hold in photos, images, artwork, graphics, text, prompts, design instructions, names, likenesses, personalisation details, AI-assisted outputs or other content that you upload, submit, select, generate, edit, approve or otherwise provide through the Services (“Customer Content”). We do not claim ownership of Customer Content solely because you submit it through the Services.
You are solely responsible for Customer Content. You represent, warrant and undertake that you own Customer Content or have obtained all rights, licences, permissions, releases and consents necessary for you to submit it and for us and our service providers to use it as contemplated by these Terms. This includes rights relating to copyright, trade marks, moral rights, privacy rights, publicity or personality rights, confidential information, personal information, images of identifiable individuals, third-party artwork, brand elements, fonts, designs and any content generated or edited using AI-assisted tools.
You must not assume that an image, artwork, graphic, character, celebrity image, brand logo, social media image, online photograph, AI-generated output or third-party design is free to use merely because it is accessible online, generated by a tool, purchased from a marketplace, supplied by another person or previously used by you. You are responsible for confirming that your proposed use is lawful and that the product may be produced, printed, delivered and used without infringing third-party rights or breaching applicable law.
Our acceptance, processing, production or shipment of an order does not constitute legal clearance, rights clearance, design approval, content approval or confirmation that Customer Content is lawful, non-infringing, appropriate, accurate or suitable for your intended use. We do not provide copyright, trade mark, privacy, publicity, rights-clearance or content-clearance advice.
If Customer Content includes a person’s image, likeness, name, voice, personal information, private material, personal message, protected characteristic or other identifiable information, you are responsible for obtaining all required consents, permissions and releases. This includes consent for us and our service providers to process, adapt, reproduce, print, package, ship and otherwise use that content as necessary to provide the Services and fulfil the order.
If Customer Content includes third-party artwork, images, photographs, logos, trade marks, brand elements, designs, characters, fonts, patterns, illustrations, screenshots, social media materials, marketplace assets or other protected content, you are responsible for ensuring that your intended use is permitted and that all required licences cover custom printing, adaptation, reproduction, fulfilment and delivery.
2.3 Operational licence to Customer Content
By uploading, submitting, selecting, generating, editing, approving or ordering Customer Content through the Services, you grant us a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, copy, reproduce, process, modify, adapt, crop, resize, enhance, transform, arrange, display, transmit, print, package and otherwise use Customer Content as reasonably necessary to:
(a) provide, operate, maintain, secure and improve the Services;
(b) prepare previews, proofs, mockups, editor views and production files;
(c) process, produce, fulfil, package, ship and support your order;
(d) communicate with you about your account, content, order, approval request or support request;
(e) perform quality-control, fraud-prevention, safety, legal, technical and compliance functions;
(f) work with Shopify, payment processors, fraud-prevention providers, print providers, fulfilment partners, shipping carriers, hosting providers, customer support tools, image-processing providers, AI providers and other service providers; and
(g) comply with applicable law, enforce these Terms and protect the rights, safety and security of customers, third parties, service providers and Snaptoonify.
This licence is limited to the purposes described in these Terms and lasts for as long as reasonably necessary for those purposes, including order fulfilment, customer support, recordkeeping, legal compliance, dispute management, fraud prevention, security, backup retention and technical administration. We may delete, archive, restrict or retain Customer Content in accordance with our retention practices, technical limitations, service provider requirements, the Privacy Policy and applicable law.
The licence granted in this section does not permit us to sell ownership of Customer Content to a third party. It does, however, permit us to disclose, transfer or make Customer Content available to service providers and subcontractors where reasonably necessary to provide the Services, process your order, investigate a support issue, manage a dispute, prevent fraud or comply with legal obligations.
Where Customer Content is processed using AI-assisted tools, image-processing tools, editor tools or production-preparation tools, the operational licence includes the right to transmit, process, analyse, transform, enhance, resize, crop, render or otherwise prepare that content as needed for the requested feature or order. This does not mean that we assume responsibility for the legality, originality, protectability or suitability of the content or resulting output.
You confirm that the licence granted in this section is sufficient for us and our service providers to produce, fulfil, support, investigate and document the relevant order without requiring further consent from any third party.
2.4 Feedback and suggestions
If you send us comments, suggestions, ideas, proposals, corrections, ratings, reviews or other feedback about the Services, products, website, editor, AI-assisted tools, customer experience or business operations, you agree that we may use that feedback without restriction, compensation or obligation to you.
Feedback may be used to improve products, modify features, develop website content, update customer support processes, improve editor functionality, refine AI-assisted tools, improve product descriptions, correct errors, assess service quality, support marketing claims, or make other operational improvements.
Feedback does not include Customer Content submitted solely for the purpose of producing your order. Where feedback includes personal information, we will handle that personal information in accordance with the Privacy Policy.
2.5 Public reviews and promotional submissions
If you choose to submit a public review, testimonial, rating, social media post, tagged image, comment, photograph or other content intended for public display or promotional use, you grant us a non-exclusive, worldwide, royalty-free, transferable and sublicensable licence to use, reproduce, display, publish, quote, share, adapt and format that content for website, marketing, customer support, social media, advertising and business communication purposes, subject to applicable law and any consent requirements that apply to personal information.
We may use public-facing submissions on the website, product pages, advertising materials, social media channels, email communications, customer support materials, promotional content and similar business communications. We may identify you by first name, initials, username, social media handle, general location or other public-facing identifier you provide, subject to applicable privacy and advertising requirements.
We may edit public-facing submissions for length, formatting, grammar, clarity or technical presentation, provided we do not materially misrepresent your experience. We do not guarantee that any review, testimonial or submission will be displayed. We may remove or decline to display content that we believe is unlawful, misleading, inappropriate, irrelevant, unverifiable, offensive, infringing, manipulated, fake, privacy-invasive or inconsistent with these Terms.
You must not submit a review, testimonial, rating or endorsement that is false, misleading, deceptive, fabricated, paid for without disclosure, generated through manipulation, based on someone else’s experience, or otherwise inconsistent with applicable advertising and consumer protection laws.
Where a review, testimonial or endorsement is incentivised, sponsored, gifted, compensated or connected to a material relationship with us, that relationship must be clearly disclosed in accordance with applicable advertising and consumer protection requirements.
2.6 Moral rights and third-party rights
To the extent permitted by applicable law, you waive, and confirm that you have obtained any required waiver of, any moral rights or similar rights that could interfere with our and our service providers’ use of Customer Content for the limited purposes described in these Terms. If moral rights cannot be waived, you agree not to assert them, and to ensure that any relevant rights holder does not assert them, in a manner that prevents us or our service providers from providing the Services, preparing previews, processing production files, fulfilling your order, providing support or complying with law.
You must not submit any Customer Content that contains third-party materials unless you have obtained all required rights and permissions. This includes photographs, artwork, illustrations, logos, designs, characters, trade marks, fonts, patterns, images of identifiable individuals, social media content, celebrity likenesses, private material and content generated, edited or influenced by third-party tools or datasets.
We are not responsible for determining whether Customer Content infringes the rights of any third party. We may refuse, suspend, cancel, remove or restrict content, projects, orders or accounts where we reasonably believe Customer Content may infringe rights, breach privacy, violate law, create reputational risk, breach service provider rules or otherwise conflict with these Terms.
Where a rights holder or other third party contacts us about Customer Content, we may provide reasonable information, restrict access to the relevant content, suspend production, cancel an order, preserve records, contact you for clarification, forward notices, or take other steps reasonably necessary to assess and manage the issue in accordance with applicable law and these Terms.
2.7 Reservation of rights
All rights not expressly granted to you under these Terms are reserved by us and our licensors. No implied licence, ownership transfer, waiver or right of use is granted by access to the Services, by purchase of a product, by submission of Customer Content, by publication of a review, by use of an AI-assisted tool, or by any failure by us to enforce a right on one occasion.
You must promptly stop using any of our intellectual property if we ask you to do so because we reasonably believe the use is unauthorised, misleading, infringing, unlawful, inconsistent with these Terms or harmful to the Services, our brand, our customers or our service providers.
3. USER REPRESENTATIONS
By accessing or using the Services, you represent, warrant and undertake that:
(a) all registration, account, billing, delivery, payment and order information you provide is true, accurate, current and complete;
(b) you will promptly update your information when necessary;
(c) you have the legal capacity and authority to enter into and comply with these Terms;
(d) you are at least the age of majority in your province, territory or country of residence;
(e) you will not access or use the Services through automated, fraudulent, misleading or unauthorised means;
(f) you will not use the Services for any unlawful, infringing, harmful, deceptive or unauthorised purpose;
(g) your use of the Services, Customer Content, Contributions and orders will comply with applicable law and will not violate the rights of any person or entity;
(h) you have all rights, licences, permissions, releases and consents required for Customer Content and for any person, property, trade mark, artwork, design, image, likeness, name or other protected material included in it;
(i) you will review all previews, proofs, order details, spelling, layout, cropping, orientation, image quality, resolution, product options, sizes, frame options, edge styles, quantities and delivery details before checkout or approval;
(j) you will not submit Customer Content or Contributions that are unlawful, infringing, harmful, exploitative, privacy-invasive, defamatory, obscene, hateful, discriminatory, deceptive, fraudulent, technically unsafe or otherwise prohibited by these Terms;
(k) you will not attempt to avoid payment, misuse promotions, submit false claims, abuse support channels, initiate improper chargebacks or interfere with order processing; and
(l) where you use the Services on behalf of another person, business or organisation, you have authority to act on behalf of that person, business or organisation and to bind them to these Terms.
If any information you provide is untrue, inaccurate, outdated or incomplete, or if we reasonably believe that you have breached these Terms, we may suspend or terminate your account, refuse current or future access to the Services, cancel or hold orders, request additional verification, or take other steps permitted by these Terms and applicable law.
You acknowledge that we may rely on the information, confirmations, approvals, warranties and representations you provide when accepting orders, preparing production files, instructing fulfilment partners, assessing content risk, processing payment, arranging delivery, investigating support requests and responding to disputes.
4. USER REGISTRATION
You may be required to create an account to access certain features of the Services, including customer account areas, saved projects, order history, upload tools, editor features, support functions or Shopify-supported customer account functionality. You agree to provide accurate account information and to keep that information current.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, except to the extent caused by our failure to meet obligations that cannot lawfully be excluded. You must notify us promptly if you believe your account has been accessed without authorisation or if your login credentials have been lost, stolen or compromised.
We may refuse, remove, reclaim or change a username, account name, display name or profile identifier if we reasonably believe it is inappropriate, misleading, infringing, unlawful, offensive, impersonating another person or entity, or otherwise inconsistent with these Terms.
Single sign-on, third-party login, Shopify-supported account access or similar account functionality may be made available from time to time. Your use of those features may also be subject to the applicable third-party terms and privacy notices.
Account access, saved projects, editor sessions, uploaded files, previews and order records may not be available indefinitely. We may delete, archive, restrict, anonymise or retain account-related information in accordance with the Privacy Policy, technical limitations, service provider requirements, legal obligations and legitimate operational purposes.
You must not sell, transfer, share, licence, assign or make commercial use of your account or account credentials. You must not create multiple accounts to avoid order limits, payment controls, fraud-prevention measures, promotional restrictions, content restrictions or enforcement of these Terms.
You are responsible for ensuring that any person who accesses the Services through your account complies with these Terms. We may treat activity under your account as activity authorised by you unless the activity resulted from unauthorised access caused by circumstances for which we are legally responsible.
5. PRODUCTS
Products offered through the Services are made-to-order wall art products. They may include personalised canvas prints, framed fine art prints and related custom printed physical products made available on the website from time to time.
Product availability, product types, sizes, materials, frames, finishes, edge styles, layout options, personalisation options, previews, tools, features and specifications may change. We do not guarantee that any product, material, frame, finish, size, feature or option will remain available after it appears on the website or in a saved project.
5.1 Product information and display
We make reasonable efforts to display product colours, features, specifications, sizes, materials, finishes, frames, edge styles and other product details accurately. However, final products may vary from website images, digital previews, mockups, editor views and product photographs due to differences in monitor settings, brightness, contrast, colour calibration, source image quality, resolution, file preparation, material texture, printing processes, canvas wrapping, framing, trimming, cropping and normal production tolerances.
Product descriptions, images, mockups and previews are provided for general information and order-placement purposes. They are not guarantees of exact appearance, colour match, material outcome, framing variation, print texture, production tolerance or compatibility with every image, prompt, file or design idea.
Dimensions, weights, materials, finishes and colours may be approximate unless expressly stated otherwise. Minor differences that are consistent with normal production processes, material characteristics, printing tolerances or display differences do not automatically make a product defective or materially non-conforming.
Website product images may show products in example rooms, frames, layouts, props, backgrounds or display settings for illustrative purposes. Unless expressly stated on the product page or at checkout, props, accessories, hanging hardware, furniture, décor items or background materials shown in example images are not included with the product.
Product titles, product descriptions, product categories, size names, finish names, frame names and product labels are provided for customer-facing convenience and may be updated from time to time. They should be read together with the product page, available options, checkout disclosures and these Terms.
5.2 Customer responsibility for product selection
You are responsible for selecting a product that is suitable for your intended use and for ensuring that your uploaded files, images, prompts, design choices and order specifications are appropriate for the selected product, size and finish.
Before placing an order, you must review the product type, size, material, frame option, edge style, orientation, layout, cropping, image placement, spelling, grammar, names, messages, personalisation details, quantity, delivery information and any preview, proof, mockup or editor output shown before checkout.
Customer error is not generally a valid reason for return, refund, reprint, replacement or cancellation after production has started. This may include selecting the wrong size, format, frame, orientation, layout, colour option, image, prompt, text, quantity, delivery address or other order detail.
You should ensure that the selected product size is appropriate for the resolution, composition and quality of the uploaded image or approved design. Enlarging a low-resolution, heavily compressed, cropped, blurred, dark, overexposed or otherwise unsuitable image may produce a lower-quality printed result.
You are responsible for confirming that any text, spelling, punctuation, dates, names, messages, captions, initials, coordinates, locations, quotes or other personalisation details are correct before checkout or approval. We do not guarantee that we will identify or correct customer-submitted mistakes before production.
5.3 Product availability and changes
All products are subject to availability. We may modify, discontinue, replace or limit products, materials, sizes, finishes, frames, options, promotions or features at any time.
If a product, material, frame, size, finish or option becomes unavailable after you place an order, we may contact you for instructions, offer a substitute where appropriate, cancel the affected portion of the order, provide any refund required by applicable law, or take another reasonable step consistent with these Terms and applicable law.
Product availability may depend on service provider capacity, print partner availability, material supply, shipping feasibility, payment availability, technical configuration, website settings, fulfilment location and operational constraints. The appearance of a product or option on the website does not guarantee that it will remain available until your order is accepted and fulfilled.
5.4 No professional or suitability advice
Product descriptions, images, previews, editor outputs, AI-assisted outputs and customer support communications are provided to assist with product selection and order placement. They are not professional design, legal, copyright, trade mark, privacy, printing, archival, framing, conservation, interior design or technical advice.
You are responsible for determining whether a product, image, design, size, finish, frame, material or AI-assisted output is suitable for your intended use, display location, aesthetic preference, legal position and technical requirements.
Customer support communications may help explain available options, order status, policy procedures or technical issues, but they do not override these Terms, the checkout disclosures, the Shipping Policy, the Refund Policy or applicable law unless expressly confirmed by us in writing for a specific order.
5.5 Use and care of products
Products are intended for normal indoor display unless the relevant product page expressly states otherwise. You are responsible for handling, installing, displaying and caring for products safely and appropriately.
We are not responsible for damage caused after delivery by mishandling, incorrect installation, unsuitable mounting hardware, exposure to moisture, excessive heat, direct sunlight, smoke, chemicals, impact, misuse, alteration, unauthorised repair, ordinary wear and tear or failure to follow reasonable care instructions, except to the extent applicable law provides otherwise.
You should inspect products promptly after delivery and handle packaging carefully during inspection. If you believe a product has arrived damaged, defective, incorrect, misprinted or materially different from the approved order, you should preserve the product, packaging, shipping label and packing materials and contact us in accordance with the Refund Policy and Shipping Policy.
6. PURCHASES, PAYMENT, PRICING AND PROMOTIONS
Purchases made through the Services are processed through Shopify-supported checkout flows and third-party payment providers. By submitting an order, you authorise us and our payment providers to charge your selected payment method for the total amount displayed at checkout, including product charges, shipping charges, applicable taxes and any other charges clearly disclosed before order submission.
You agree to provide current, complete and accurate purchase, billing, delivery, payment, contact and account information for all purchases made through the Services. Inaccurate or incomplete information may delay, suspend or prevent order processing, production, fulfilment or delivery.
Your submission of an order is an offer to purchase the selected products on these Terms and on the checkout terms presented at the time of submission. An automated order confirmation, payment authorisation or receipt confirms that we have received order information; it does not necessarily mean that we have finally accepted the order. Order acceptance is addressed in section 26.
You are responsible for reviewing the total order amount before submission, including product price, quantity, discount, shipping charge, taxes, currency, billing information, delivery information and any other checkout disclosures presented before payment.
We may refuse, cancel, hold, delay or require verification for an order where payment, pricing, discount, tax, content, fulfilment, shipping, fraud-prevention, technical or legal issues arise, subject to applicable law and these Terms.
6.1 Payment methods
We may accept payment methods displayed at checkout, which may include Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay and other payment methods supported by the checkout provider from time to time.
Available payment methods may vary by location, device, payment provider, transaction type, fraud-screening outcome and checkout configuration. We do not guarantee that every payment method will be available for every order.
Payment processing is handled by third-party payment processors, payment networks, Shopify-related services, PayPal or other payment service providers. We do not represent that we store full payment card details. Payment authorisation, fraud screening, verification, settlement and chargeback handling may be performed by those providers.
You must ensure that you are authorised to use the payment method submitted at checkout. You must not use a stolen, unauthorised, fraudulent, restricted or improperly obtained payment method.
If a payment method is declined, reversed, charged back, disputed, blocked, flagged or otherwise not successfully authorised, we may refuse, suspend, delay, cancel or hold the relevant order, subject to applicable law and these Terms.
6.2 Prices, taxes and currency
Unless otherwise stated at checkout, prices are listed and charged in Canadian dollars. Applicable taxes will be calculated and charged where required. Shipping charges, promotional discounts and other fees will be disclosed during checkout before you submit your order.
We make reasonable efforts to ensure that product descriptions, product images, specifications, prices, discounts, taxes, shipping charges, availability, production estimates and delivery estimates are accurate. Errors may occur, and we may correct them where permitted by applicable law.
If a pricing, discount, tax, shipping, availability or product information error materially affects an order after submission, we may contact you for instructions, refuse the order, cancel the order, or provide any refund or remedy required by applicable law.
Unless expressly stated at checkout, we do not represent that customs duties, import taxes, brokerage fees, border charges or other governmental charges are included, prepaid, excluded or payable by any particular party. Any such charges will be handled in accordance with the checkout disclosures, the Shipping Policy and applicable law.
Prices, discounts, promotions, taxes, charges and availability may vary over time. We are not required to apply a later price, discount, promotion or offer to an order that has already been submitted, accepted or fulfilled, unless required by applicable law or expressly agreed by us in writing.
Where taxes are calculated through Shopify-supported services or other tax calculation providers, the calculation may depend on the information supplied by you, the delivery location, the product type, applicable tax rules and checkout configuration. If information supplied by you is inaccurate or incomplete, the tax calculation, delivery availability or order processing may be affected.
6.3 Order payment and verification
We may refuse, cancel, suspend or delay an order where payment is declined, reversed, disputed, suspected to be fraudulent, subject to verification, associated with inaccurate billing information, or otherwise not successfully authorised.
We may require additional verification before accepting or fulfilling an order. Verification may include confirmation of identity, billing details, delivery information, payment authorisation, account activity, order purpose or rights in Customer Content. We are not obliged to accept or fulfil an order where verification is not completed to our reasonable satisfaction.
You remain responsible for amounts properly payable for accepted orders, including amounts arising from failed payments, improper chargebacks or payment reversals, subject to applicable law.
We may share information with payment processors, fraud-prevention providers, Shopify-related services, card networks, PayPal and other relevant service providers to process payments, prevent fraud, manage disputes, enforce payment rights and comply with law.
Verification checks may cause delays in production, fulfilment or shipment. We are not responsible for delay caused by fraud review, payment verification, identity verification, address review, rights review, content review or other risk-management processes, except to the extent applicable law provides otherwise.
6.4 Promotions, discounts and store credit
Promotional codes, discounts, offers and store credits are subject to the terms presented with them. Unless expressly stated otherwise, promotions are not redeemable for cash, may not be combined, may be modified or withdrawn before order acceptance, and may be refused where we reasonably believe they have been misused, copied, resold, manipulated, applied in error or used in breach of applicable terms.
Discounts, promotions, savings claims, limited-time offers and other marketing claims must not be used in a false, misleading or deceptive manner. We do not authorise fake reviews, undisclosed endorsements, manipulated discounts, misleading ordinary selling price claims, fabricated scarcity claims, drip pricing or misuse of promotional offers.
Store credit may be issued under the Refund Policy, promotional terms or customer support process. Store credit is not automatically available, may be subject to conditions stated when issued, and is not redeemable for cash unless required by applicable law or expressly agreed by us in writing.
Where store credit is issued as a discretionary customer service gesture, it does not constitute an admission of liability, a waiver of these Terms or a precedent for future orders.
We may refuse, cancel or reverse a promotional benefit or store credit where we reasonably believe it resulted from fraud, technical error, unauthorised resale, account abuse, payment abuse, duplicate claim, misleading information, misuse of a promotion or breach of these Terms.
6.5 Order limits and unauthorised resale
We may limit, refuse or cancel orders that appear to be placed by dealers, resellers, distributors, automated purchasing systems or persons using the Services for unauthorised commercial purposes. We may also limit quantities purchased per person, household, account, payment method, billing address or delivery address.
You must not use buying agents, purchasing agents, automated systems, multiple accounts, payment manipulation, promotional misuse or similar methods to avoid order limits, fraud controls, promotional restrictions or these Terms.
Unless we expressly agree in writing, products purchased through the Services are not supplied for resale, wholesale distribution, marketplace listing, commercial reproduction, merchandising, dropshipping or other unauthorised commercial exploitation.
We may investigate order patterns, payment methods, account information, delivery addresses, promotional activity and other risk indicators where reasonably necessary to identify unauthorised resale, automated purchasing, fraud, chargeback risk, promotion abuse or other conduct inconsistent with these Terms.
6.6 Chargebacks and payment disputes
You must not initiate a chargeback, payment dispute or payment reversal for an order without first giving us a reasonable opportunity to address the issue through our customer support process, unless immediate action is reasonably necessary to protect you from unauthorised payment activity.
Where a payment dispute is raised, we may provide order records, delivery records, production records, communications, proof of approval, proof of shipment, tracking information, refund records, Customer Content records and other relevant information to payment processors, card networks, PayPal, Shopify-related services, fraud-prevention providers or dispute-resolution bodies.
We reserve all rights and remedies in relation to improper chargebacks, fraudulent payment activity and unpaid amounts. Nothing in this section limits any non-excludable rights you may have under applicable payment, consumer protection or other laws.
If a chargeback, payment reversal or payment dispute is initiated, we may suspend production, hold fulfilment, restrict account access, pause support action, challenge the dispute, preserve relevant records, communicate with payment processors and take other reasonable steps to protect our rights, subject to applicable law.
6.7 Fraud prevention and payment security
We may use Shopify-related services, payment processors, fraud-prevention tools, device information, order history, account activity, delivery information, payment information and other risk indicators to assess payment and order risk.
We may refuse, hold, cancel or limit an order where we reasonably believe that the transaction may involve fraud, unauthorised payment activity, identity misuse, promotional abuse, chargeback risk, suspicious account activity, rights concerns, prohibited content or other legal or operational risk.
We are not responsible for any delay caused by fraud checks, payment verification or security review, except to the extent applicable law provides otherwise.
Fraud-prevention activity may involve automated or manual review of order information, payment information, device information, delivery information, account activity, previous orders, risk scores and other information relevant to payment security and order integrity. Personal information used for these purposes is handled as described in the Privacy Policy.
6.8 Taxes and customer information
You are responsible for providing accurate information needed for tax calculation, invoicing, order records and delivery. Incorrect billing, delivery or location information may affect taxes, shipping charges, delivery availability, payment authorisation and order processing.
Where applicable law requires us to collect, report or remit taxes, we may rely on information provided by you and on tax calculation services made available through Shopify or other service providers. If an error is identified, we may correct it where permitted by applicable law and provide any remedy required by law.
You must not provide false billing, delivery, residency, business, exemption or tax information to avoid taxes, shipping restrictions, payment controls, legal requirements or other order rules. We may refuse, cancel, hold or verify an order where tax, billing, location or delivery information appears inaccurate, incomplete or inconsistent.
7. REFUND POLICY
Before placing an order, you must review the Refund Policy at https://snaptoonify.com/policies/refund-policy. The Refund Policy forms part of these Terms to the extent it applies to your order.
Because many products sold through the Services are custom-made, personalised or produced according to customer-submitted content and customer-selected specifications, ordinary change-of-mind returns, exchanges or refunds may not be available once production has started. This limitation does not affect any rights or remedies you may have under applicable law for damaged, defective, materially incorrect, misprinted, wrongly supplied or legally non-compliant products.
Return, refund, replacement, reprint, store credit and cancellation rights depend on the nature of the product, the status of production, the reason for the request, the evidence provided, and any requirements stated in the Refund Policy. We may require photographs, order details, packaging images, damage evidence, carrier information, production information or other reasonable documentation before assessing a return, refund, reprint, replacement or other remedy.
The Refund Policy is intended to operate together with these Terms and the Shipping Policy. Where a refund or replacement request involves transit damage, delayed delivery, lost packages, failed delivery, address issues or carrier investigation, the Shipping Policy may also apply.
Nothing in the Refund Policy, these Terms or any customer support communication limits any remedy that cannot lawfully be excluded or restricted under applicable consumer protection law.
7.1 Custom product limitations
Products sold through the Services are personalised, customised, printed to order, made to order or specially produced for a specific customer. This may include custom canvas prints, framed fine art prints, personalised wall art, customer-approved designs and products prepared through an online editor, digital preview, proof or AI-assisted image tool.
Custom and made-to-order products are not generally eligible for ordinary change-of-mind returns, refunds, exchanges or cancellations after production has started. This does not affect any remedy available under these Terms, the Refund Policy, the Shipping Policy or applicable law for damaged, defective, incorrect, misprinted, wrongly supplied or materially non-conforming products.
The custom nature of a product may affect whether it can be returned, restocked, resold or reused. A product made using Customer Content, selected specifications, approved personalisation, AI-assisted output, custom layout or customer-selected options may have little or no commercial value to another customer.
7.2 Customer-approved details
If a design preview, proof, editor output, AI-assisted output or similar approval step is provided, your approval may be treated as confirmation that you want the product made in that form. Approval confirms that you have reviewed the design, content, layout, cropping, spelling, orientation, product options and order specifications shown or described in that process.
We do not generally accept returns, refunds, exchanges or cancellations because you change your mind after approving a design, or because you later decide that you would have preferred a different crop, layout, size, frame, colour option, image, prompt, text or personalisation detail.
If you approve a proof, preview, mockup, editor output or AI-assisted output that contains spelling errors, typographical errors, poor image quality, incorrect crop, incorrect orientation, unwanted background, incorrect text, incorrect names, wrong dates, wrong message, wrong layout or other visible issues, those issues may be treated as customer-approved details, subject to any non-excludable rights under applicable law.
7.3 Image quality and file suitability
The quality of the finished product depends in part on the quality, resolution, composition and suitability of the files and content supplied or approved by you. Poor print results may occur where the uploaded image, artwork or file is low-resolution, blurry, dark, overexposed, cropped, pixelated, watermarked, incorrectly sized, heavily compressed, poorly framed, incorrectly oriented, distorted or otherwise unsuitable for production.
Where the issue is visible from the uploaded file, preview, proof, editor output, AI-assisted output or other information shown before checkout, you are responsible for correcting it before approval.
We may provide warnings, file guidance, editor prompts, resolution alerts or support information, but we do not guarantee that every file-quality issue will be detected before production. The absence of a warning does not mean that the uploaded file is suitable for every product size, material, finish or display expectation.
7.4 Production variation
Normal production variation, minor colour variation, screen-to-print differences, material texture, framing variation, canvas wrapping variation, trimming tolerance, image-quality issues caused by the source file, spelling or layout errors approved by you, incorrect sizing selected by you, or incorrect delivery details supplied by you will not automatically make a product defective.
Remedies may be available where a product is damaged, defective, materially incorrect, misprinted, wrongly supplied or otherwise non-compliant in a manner that gives rise to a remedy under these Terms, the Refund Policy or applicable law.
Production variation should be assessed in context, including the product type, material, frame, finish, selected size, source file quality, approved preview, normal printing tolerances and any specific promises made on the product page or at checkout.
7.5 Reporting issues
If an item arrives damaged, defective, incorrect or materially different from the approved order, you must contact us promptly in accordance with the Refund Policy. You should keep the product, packaging, shipping label and packing materials until the issue has been reviewed.
Do not send a product back unless we have reviewed the matter and provided return instructions in writing. Unauthorised returns may be refused, returned to sender, delayed or left unprocessed, except to the extent applicable law provides otherwise.
You may be asked to provide photographs, video, measurements, order details, packaging images, shipping label images, carrier communications, production issue descriptions or other evidence reasonably necessary to assess the issue. Failure to provide requested information may delay or limit our ability to investigate the matter or provide a remedy.
8. PROHIBITED ACTIVITIES
You may access and use the Services only for their intended lawful purposes. You must not use the Services in connection with any commercial activity except as expressly permitted by us, or as reasonably necessary to purchase products for personal, gift, household, internal business or authorised organisational use.
You agree not to:
(a) systematically retrieve, scrape, harvest, extract, index, copy or compile data, images, product information, website content, pricing, files or other materials from the Services without our prior written permission;
(b) trick, defraud, mislead, impersonate or deceive us, our service providers, other users or any third party;
(c) use the Services to obtain passwords, credentials, payment information, account information, personal information or confidential information by improper means;
(d) circumvent, disable, damage, bypass or interfere with security-related features, usage restrictions, access controls, copyright notices, technological protection measures or features that prevent or restrict copying or misuse of content;
(e) use information obtained from the Services to harass, abuse, threaten, intimidate, exploit, discriminate against, defraud or harm another person;
(f) misuse customer support, submit false reports, make abusive complaints, provide fabricated evidence, or interfere with our ability to assess an order, claim or support request;
(g) use the Services in a manner that violates applicable law, regulation, court order, third-party rights or these Terms;
(h) frame, mirror, embed, link to, display or present the Services in a manner that is unauthorised, misleading, deceptive, infringing or likely to create confusion about the source, sponsorship or affiliation of the Services;
(i) upload, transmit or introduce viruses, malware, Trojan horses, worms, corrupted files, malicious code, tracking mechanisms, spyware, bots or other harmful technologies;
(j) interfere with, disrupt, overload, flood, spam, impair or create an undue burden on the Services, our systems, our networks, our service providers or any infrastructure connected to the Services;
(k) use bots, scripts, scrapers, crawlers, offline readers, automated purchasing systems, data-mining tools or similar technologies to access or interact with the Services, except for standard search engine indexing that complies with our technical instructions;
(l) delete, obscure or alter copyright notices, trade mark notices, proprietary notices, product warnings, attribution information or legal notices;
(m) attempt to access another user’s account, use another person’s username, impersonate another person or entity, or misrepresent your identity, authority or affiliation;
(n) copy, adapt, translate, modify, reverse engineer, decompile, disassemble, derive source code from or create derivative works from any software, editor functionality, AI workflow, code, database, interface or technology forming part of the Services, except to the extent such restriction is prohibited by applicable law;
(o) use the Services, our content or our intellectual property to compete with us, create a competing service, train or develop competing systems, benchmark the Services for unauthorised commercial purposes, or otherwise exploit the Services for unauthorised revenue-generating activity;
(p) sell, transfer, assign, sublicense or make unauthorised commercial use of your account, saved projects, previews, product mockups or access to the Services;
(q) use a buying agent, purchasing agent, reseller account, automated system or other intermediary to place orders in a manner intended to avoid order limits, promotional restrictions, fraud controls or these Terms;
(r) collect usernames, email addresses, customer information, reviews, product data or other information by electronic or other means for unsolicited marketing, spam, profiling, resale or unauthorised commercial use;
(s) upload, submit, generate, edit, approve, print or order content that infringes, misappropriates or violates any copyright, trade mark, patent, trade secret, moral right, privacy right, publicity or personality right, contractual right or other right of any person or entity;
(t) upload, submit, generate, edit, approve, print or order content that is illegal, harmful, threatening, abusive, harassing, defamatory, hateful, discriminatory, obscene, exploitative, deceptive, fraudulent, violent or otherwise objectionable;
(u) upload, submit, generate, edit, approve, print or order sexually explicit content, non-consensual intimate content, content that sexualises or exploits minors, or any content that may harm the safety, dignity or rights of minors;
(v) upload, submit, generate, edit, approve, print or order content that uses another person’s image, likeness, name, voice, personal information or private material without all required rights, permissions and consents;
(w) use the Services to create, upload, generate, edit, approve, print or order forged, fraudulent, misleading, deceptive, unlawful or rights-infringing materials;
(x) use AI-assisted tools to create or modify content in a manner that violates applicable law, third-party rights, platform rules, content restrictions or these Terms; or
(y) encourage, assist, authorise or enable any other person to do anything prohibited by this section.
You must not use the Services to create, print, distribute or facilitate content that promotes fraud, impersonation, identity misuse, hate, harassment, exploitation, illegal activity, unsafe conduct, non-consensual use of personal images, or infringement of third-party rights.
You must not attempt to test, bypass, interfere with or abuse upload limits, file restrictions, editor controls, AI-assisted tool safeguards, content moderation processes, payment controls, fraud-prevention systems, account controls, checkout restrictions, shipping rules or service provider requirements.
Any use of the Services in violation of this section may result in refusal or cancellation of orders, removal or restriction of content, suspension or termination of your account, loss of access to the Services, reporting to service providers or authorities where appropriate, and any other remedies available under these Terms or applicable law.
Our decision not to take action immediately in relation to a prohibited activity does not waive our right to take action later, nor does it mean that the activity is permitted.
9. USER-GENERATED CONTRIBUTIONS AND CONTRIBUTION LICENCE
The Services may allow you to create, upload, submit, send, post, display, transmit, publish, rate, review or otherwise provide content to us or through the Services. This may include Customer Content submitted for custom product production, public reviews, comments, testimonials, ratings, support communications, uploaded images, prompts, text, design instructions, photographs, graphics, social media content or other materials (“Contributions”).
Not all Contributions are public. Customer Content submitted for order production is generally used for operational, fulfilment, support, legal, compliance and recordkeeping purposes, as described in these Terms and the Privacy Policy. Public reviews, testimonials, comments, social media submissions or other content submitted for public display may be visible to other users, website visitors or third-party platforms.
You are responsible for all Contributions that you submit or make available. We do not endorse user-generated Contributions and are not required to monitor, verify, preserve, publish or maintain them, except to the extent applicable law provides otherwise.
9.1 Contribution standards
When you create, submit or make available any Contribution, you represent, warrant and undertake that:
(a) you are the owner of the Contribution or have all rights, licences, consents, permissions and releases necessary to submit it and to grant the rights described in these Terms;
(b) the Contribution does not infringe, misappropriate or violate any copyright, trade mark, patent, trade secret, moral right, privacy right, publicity or personality right, contractual right, confidential information right or other right of any person or entity;
(c) you have obtained all required consent from each identifiable individual shown, named, depicted, described or otherwise included in the Contribution;
(d) the Contribution is accurate to the extent it states facts, and is not false, misleading, deceptive or fabricated;
(e) the Contribution is not unsolicited advertising, spam, a mass mailing, a chain letter, a pyramid scheme, a fake review, a manipulated rating or an undisclosed paid endorsement;
(f) the Contribution is not obscene, defamatory, harassing, threatening, hateful, discriminatory, violent, exploitative, sexually explicit, abusive or otherwise unlawful;
(g) the Contribution does not exploit, sexualise, endanger, target or harm minors;
(h) the Contribution does not contain malicious code, tracking mechanisms, spyware, malware, hidden pixels or any other technology intended to collect information or interfere with systems without authorisation;
(i) the Contribution does not disclose another person’s personal information, confidential information, private images, private communications or sensitive material without lawful authority and all required consent; and
(j) the Contribution complies with these Terms, all applicable laws and any content rules, technical requirements or submission instructions presented through the Services.
We may, but are not required to, review, screen, moderate, edit, refuse, restrict, remove or disable access to any Contribution at any time where we reasonably believe it violates these Terms, applicable law, third-party rights, platform requirements, payment processor rules, advertising standards, service provider requirements or our operational, safety or compliance standards.
We do not endorse user-generated Contributions. To the maximum extent permitted by applicable law, you are responsible for the Contributions you submit and for any consequences arising from them.
If a Contribution is public-facing, you must ensure that it is honest, accurate, based on your genuine experience, and not misleading. You must not submit fake reviews, manipulated ratings, undisclosed paid endorsements, competitor disparagement, fabricated product experiences or content that misrepresents the Services, products, delivery, customer support or any other material fact.
9.2 Licence for order-related Customer Content
For Customer Content submitted for the purpose of producing or fulfilling an order, the operational licence in section 2.3 applies. That licence allows us and our service providers to use Customer Content as reasonably necessary to prepare previews, process files, produce products, fulfil orders, provide support, handle disputes, meet legal obligations and operate the Services.
The operational licence does not transfer ownership of Customer Content to us. It allows processing, adaptation, resizing, cropping, enhancement, transformation, printing, packaging, transmission, storage and other use reasonably necessary for the Services and related obligations.
For order-related Customer Content, the operational licence may continue after completion of the order where reasonably necessary for customer support, quality review, fraud prevention, complaint handling, replacement or reprint assessment, legal compliance, accounting, tax records, chargeback management, dispute resolution, rights management, backup retention or technical administration.
9.3 Licence for public-facing Contributions
For public-facing Contributions, including reviews, testimonials, ratings, comments, social media tags, public posts, public photographs or other content intended or reasonably understood to be submitted for publication or promotional display, you grant us a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, store, reproduce, publish, display, distribute, transmit, excerpt, edit for length or formatting, adapt for technical presentation, translate and otherwise use the Contribution in connection with the Services, our products, our website, customer support, social media, marketing, advertising and business communications.
This licence permits us to use your name, username, review content, rating, public profile information, image, likeness, social media handle, submitted photographs and other public-facing materials you provide in connection with the Contribution, subject to applicable privacy, advertising and consent requirements.
We will not intentionally misrepresent your experience. We may remove, stop using or decline to publish a public Contribution where required by applicable law or where we determine that continued use is inappropriate, misleading, unverifiable, unlawful, rights-infringing or inconsistent with these Terms.
9.4 Ownership and moral rights
You retain ownership of any intellectual property rights you lawfully hold in your Contributions. These Terms do not require you to transfer ownership of Customer Content or public-facing Contributions to us, except that feedback and suggestions may be used as described in section 2.4.
To the extent permitted by applicable law, you waive, and confirm that you have obtained any required waiver of, moral rights in public-facing Contributions to the extent necessary for us to edit, format, publish, display and use them as described in this section.
We may remove, edit, re-categorise, disable or decline to display any public-facing Contribution at any time. We have no obligation to monitor Contributions or to preserve, return or maintain copies of Contributions except where required by applicable law.
If you request removal of a public-facing Contribution, we will consider the request in accordance with applicable law, our operational processes and any relevant platform limitations. Removal from our own website or channels does not necessarily remove cached copies, third-party copies, social media reposts, advertising records, analytics records, search engine results or materials already lawfully used before removal.
10. THIRD-PARTY WEBSITES AND CONTENT
The Services may contain links to, integrations with or references to third-party websites, platforms, applications, services, content, payment interfaces, social media pages, shipping tools, checkout features, review tools, analytics technologies, advertising platforms or other third-party resources (“Third-Party Services”).
Third-Party Services are provided by third parties and may be subject to separate terms, policies, notices and practices. We do not control Third-Party Services and are not responsible for their content, availability, accuracy, reliability, functionality, security, privacy practices, data processing, customer service, products or services, except to the extent applicable law provides otherwise.
Links to or integrations with Third-Party Services do not imply endorsement, sponsorship, approval or responsibility by us. If you choose to access or use Third-Party Services, you do so at your own risk, except where applicable law provides otherwise.
Third-Party Services may collect, use, disclose, store or process information in accordance with their own terms, privacy notices, cookies, tracking technologies and service configurations. Where we use third-party providers as service providers for our Services, their processing is described in the Privacy Policy to the extent applicable.
10.1 Ecommerce, payment and checkout providers
The Services may rely on Shopify ecommerce infrastructure, Shopify-supported checkout functionality, payment processors, fraud-prevention tools, digital wallet providers, card networks, PayPal and other third-party services to support browsing, cart, checkout, payment authorisation, fraud screening, tax calculation, order management and related ecommerce functions.
Payment and checkout providers may apply their own terms, privacy notices, security controls, verification processes and dispute procedures. We are not responsible for delays, errors, verification decisions, account limitations, payment declines, chargeback outcomes or service interruptions caused by third-party payment or checkout providers, except to the extent applicable law provides otherwise.
Payment providers may process payment details, billing information, fraud signals, device information, transaction records, authentication information and other data necessary to process payment, prevent fraud, manage disputes and comply with law. We do not represent that we store full payment card details.
10.2 Production, fulfilment and shipping providers
Third-party providers may support file processing, image preparation, printing, framing, finishing, quality review, packaging, fulfilment, shipping, carrier tracking, delivery confirmation, return-to-sender processing and transit issue investigation.
Their involvement does not mean that every production, finishing, packaging or delivery step is performed directly by us. We may rely on information from these providers when assessing order status, production issues, shipping delays, damaged deliveries, lost orders, reprints, replacements, refunds or other remedies.
Production, fulfilment and shipping providers may process Customer Content, order details, product specifications, recipient details, delivery address, shipping labels, tracking information, packaging information, support notes and related information where reasonably necessary to produce, package, ship, investigate or support an order.
10.3 Analytics, advertising and tracking technologies
The Services may use cookies, pixels, tags, scripts, local storage, session storage, analytics tools, conversion tracking, remarketing technologies and similar technologies, including Shopify-related technologies, Google Analytics, Google Tag Manager, Google Ads conversion tracking, Microsoft Advertising Universal Event Tracking and similar tools.
These technologies may support website functionality, checkout operations, security, fraud prevention, consent preference storage, analytics, advertising measurement, conversion tracking, remarketing, attribution, diagnostics and service improvement, subject to applicable legal requirements, consent requirements and the Privacy Policy.
Cookie and similar technology disclosures are integrated into the Privacy Policy. We do not publish or rely on a standalone Cookie Policy for the Services.
We do not intentionally use sensitive personal information for advertising targeting unless this is expressly disclosed, lawful and consented to where required. We do not intentionally direct personalised advertising to minors.
10.4 Third-party terms and privacy notices
You should review the applicable terms and privacy notices of Third-Party Services before using them or submitting information through them. Third-party providers may process information in Canada, the United Kingdom, the United States, the European Union or other jurisdictions where they operate.
Third-party providers are not parties to these Terms unless expressly stated by them or required by law. Their separate terms and policies may apply to your use of their services.
We do not control third-party terms, privacy notices, security practices, account rules, payment decisions, advertising platform rules, shipping carrier procedures or service availability. Where a third-party issue affects an order or the Services, we may assist where reasonably practicable, but our responsibility remains subject to these Terms and applicable law.
11. SERVICES MANAGEMENT
We reserve the right, but do not undertake a general obligation, to manage the Services in a manner intended to protect customers, third parties, service providers, our business, our rights and the proper functioning of the Services.
We may, where reasonably appropriate:
(a) monitor, review or investigate use of the Services for compliance with these Terms, applicable law, fraud-prevention requirements, content restrictions, technical requirements, payment processor requirements, shipping restrictions or service provider policies;
(b) refuse, restrict, disable, remove, delete, redact or limit access to Customer Content, Contributions, accounts, projects, files, previews, orders or features;
(c) suspend, cancel, hold, delay or refuse orders involving suspected fraud, payment issues, prohibited content, intellectual property concerns, technical unsuitability, product limitations, shipping restrictions, legal concerns or violations of these Terms;
(d) remove or disable files or content that are excessive in size, technically incompatible, corrupted, unsafe, harmful, unlawful, burdensome to our systems, or unsuitable for production;
(e) report suspected unlawful conduct, fraud, threats, exploitation, infringement or safety issues to service providers, payment processors, shipping partners, law enforcement, regulators or rights holders where appropriate;
(f) limit, suspend or terminate accounts or access to the Services; and
(g) take any other action we reasonably consider necessary to operate the Services, fulfil orders, protect legal rights, comply with law, prevent misuse or reduce risk.
Our decision to review, approve, produce, ship or not remove any content or order does not mean that we endorse that content, accept legal responsibility for it, or confirm that it complies with law or third-party rights.
We may use automated systems, manual review, service provider tools, fraud-prevention tools, content review processes, payment review processes and operational controls to manage risk and support the proper operation of the Services.
11.1 Content and order review
We may review Customer Content, order details, uploaded files, prompts, generated images, editor outputs, production files and related information where reasonably necessary to operate the Services, prepare an order, assess file suitability, investigate fraud, review a support request, comply with law, enforce these Terms or protect the rights and safety of customers, third parties, service providers and Snaptoonify.
We are not required to review all Customer Content before production. Any review we perform is limited, operational and risk-based. It is not legal clearance, copyright clearance, design approval, spelling verification, image-quality approval or confirmation that Customer Content is lawful, non-infringing, technically suitable or appropriate for every print size.
Where content review identifies a possible issue, we may contact you for clarification, request evidence of rights, request replacement content, suspend the order, cancel the order, refuse production, restrict account access or take another reasonable step consistent with these Terms and applicable law.
The fact that we review, process, produce or ship a product does not waive our rights or prevent us from later taking action if we become aware of fraud, rights infringement, prohibited content, legal risk, payment issues, service provider concerns or other matters that justify action under these Terms.
11.2 Refusal, suspension or cancellation
We may refuse, suspend or cancel access, accounts, saved projects, orders or features where we reasonably believe that doing so is necessary for legal, compliance, payment, production, fulfilment, shipping, fraud-prevention, content moderation, security or risk-management reasons.
Where we cancel an order after payment has been received, we will provide any refund or other remedy required by applicable law and these Terms.
If access to the Services is suspended or restricted, you must not attempt to bypass that restriction by creating another account, using another person’s account, using a false identity, changing technical identifiers, manipulating payment details or otherwise avoiding enforcement.
11.3 Technical controls and service integrity
We may implement technical controls, file size limits, upload rules, content restrictions, rate limits, access controls, security measures, fraud-prevention checks, editor limitations, AI-assisted tool restrictions, payment checks and order review processes to protect the Services, customers, service providers and Snaptoonify.
We may remove, restrict or disable files, projects, editor sessions, previews or other materials that appear corrupted, unsafe, harmful, excessive, incompatible, technically unsuitable, unlawful, infringing or inconsistent with these Terms.
We do not guarantee that every unsafe, unlawful, infringing, inaccurate, defective or unsuitable file or item of Customer Content will be detected before production.
12. PRIVACY POLICY
Our collection, use, disclosure, retention and protection of personal information is described in the Privacy Policy at https://snaptoonify.com/policies/privacy-policy. The Privacy Policy also describes how we use cookies, pixels, analytics tools, advertising measurement technologies, consent management tools and similar tracking technologies in connection with the Services.
The Privacy Policy forms part of these Terms where applicable.
The Services may involve processing of personal information through Shopify, Shopify-related services, payment processors, fraud-prevention providers, hosting providers, analytics providers, advertising providers, consent management providers, customer support tools, image-processing providers, AI-assisted tool providers, print providers, fulfilment partners, packaging providers, shipping carriers and other service providers.
Personal information may include account details, contact information, billing and shipping details, order information, uploaded images, design files, prompts, generated or edited images, customer communications, device data, usage data, cookies, analytics information, advertising identifiers and consent preference records.
12.1 Privacy rights and requests
You may have rights to access, correct, request deletion of, withdraw consent for, or make enquiries about your personal information, subject to applicable law and the limits described in the Privacy Policy.
Privacy-related requests should be submitted by email as described in the Privacy Policy. We may need to verify your identity, confirm your authority to act, clarify your request or request additional information before responding.
12.2 Cookies, tracking technologies and consent preferences
The Services may use cookies and similar technologies for website functionality, checkout operations, account access, security, fraud prevention, consent preference storage, analytics, advertising measurement, conversion tracking, remarketing and service improvement.
Information about our use of cookies, pixels, tags, scripts, local storage, session storage, analytics technologies, advertising technologies, Google Consent Mode, consent management tools and other similar technologies is included in the Privacy Policy.
Certain technologies may be controlled through browser settings, device settings or our cookie consent tools, where available. Some cookies or similar technologies may be necessary for the website, cart, checkout, security, fraud prevention, consent management or customer account functionality and may not be disabled through our consent tool where they are required to provide the Services.
Where optional analytics, advertising, conversion measurement, remarketing or similar technologies are used, they will be handled in accordance with applicable consent requirements, platform requirements and the Privacy Policy.
12.3 Cross-border processing
Personal information may be stored or processed in the United Kingdom, Canada, the United States, the European Union or other jurisdictions where we or our service providers operate. Information processed outside your province, territory or country may be subject to the laws of those jurisdictions, including lawful access requests by courts, law enforcement, regulators or governmental authorities.
By using the Services, you acknowledge that personal information, cookies and similar technologies will be handled as described in the Privacy Policy.
Cross-border processing may involve Shopify-related services, payment processors, fraud-prevention providers, hosting providers, analytics providers, advertising providers, image-processing providers, AI-assisted tool providers, customer support tools, production partners, fulfilment providers, shipping carriers and other service providers. Where personal information is transferred or made available to service providers, we seek to use appropriate contractual, technical and organisational safeguards consistent with applicable law.
13. COPYRIGHT INFRINGEMENTS
We respect the intellectual property rights of others. If you believe that material available on or through the Services infringes copyright or another intellectual property right that you own or control, you may send a notice to us using the contact details in section 30.
Your notice should include:
(a) your full legal name and contact information;
(b) identification of the copyrighted work or other protected material you claim has been infringed;
(c) identification of the material on or through the Services that you claim is infringing, with sufficient detail for us to locate it;
(d) a statement that you have a good-faith belief that the disputed use is not authorised by the rights holder, its agent or applicable law;
(e) a statement that the information in your notice is accurate and that you are the rights holder or authorised to act on behalf of the rights holder; and
(f) your physical or electronic signature.
We may forward a copy of your notice to the person who submitted, uploaded or ordered the relevant material, to relevant service providers, to rights holders or to other parties where reasonably necessary to assess or address the claim. We may remove, restrict, disable, suspend, cancel or refuse content, projects, accounts or orders that we reasonably believe may infringe rights or create legal risk.
If you submit a false, misleading or bad-faith infringement notice, you may be liable for resulting losses, costs or damages. If you are unsure whether material infringes your rights, you should obtain legal advice before submitting a notice.
Our response to an infringement notice does not mean that we accept liability, confirm infringement, endorse the claim or waive any rights, defences or remedies available to us, our customers or our service providers.
13.1 Repeat or serious infringement concerns
Where we reasonably believe that an account, order, saved project, file, Contribution or Customer Content is associated with repeated infringement, serious rights concerns, impersonation, unauthorised brand use, misuse of celebrity likenesses, privacy violations or other legal risk, we may suspend access, cancel orders, refuse future orders, restrict content, preserve records or take other reasonable steps consistent with these Terms and applicable law.
We may also act where a service provider, payment processor, platform, rights holder, regulator, law enforcement body or other relevant party raises a credible concern about Customer Content, Contributions, account activity or use of the Services.
14. TERM AND TERMINATION
These Terms remain in effect while you access or use the Services, maintain an account, submit Customer Content, place orders or otherwise interact with the Services.
Without limiting any other right or remedy available to us, we may deny, suspend, restrict or terminate your access to all or part of the Services, including customer account areas, saved projects, upload tools, editor features or ordering functions, where we reasonably believe that you have breached these Terms, violated applicable law, misused the Services, submitted prohibited content, infringed third-party rights, engaged in fraudulent or abusive activity, created payment risk, created security risk or otherwise caused legal, operational or reputational risk.
We may suspend, cancel, hold or refuse pending orders where reasonably necessary because of suspected fraud, payment issues, prohibited content, infringement concerns, product unavailability, production limitations, shipping restrictions, legal requirements, technical issues or other circumstances described in these Terms.
If your account is terminated or suspended, you must not create a new account under your own name, a false name, a borrowed name or another person’s name without our prior written consent. We may take reasonable steps to prevent renewed access where we believe this is necessary to enforce these Terms or protect the Services.
Termination of access does not affect obligations that by their nature should survive, including payment obligations, intellectual property restrictions, Customer Content warranties, licences required to complete existing orders or comply with law, disclaimers, limitation of liability, indemnities, governing law, dispute provisions and recordkeeping rights.
14.1 Pending orders after termination
If your account or access is suspended or terminated while an order is pending, we may continue, hold, cancel or restrict the order depending on the reason for suspension or termination, the status of production, payment status, fulfilment status, content compliance, shipping feasibility and applicable law.
If we cancel an order after payment has been received, we will provide any refund or other remedy required by applicable law and these Terms. If an order has already entered production or fulfilment, cancellation may not be available except as required by applicable law or expressly stated in the Refund Policy.
Where an order is held because of content concerns, payment issues, rights concerns, address issues, fraud review, shipping restrictions or verification requirements, we may request additional information before deciding whether to proceed, cancel, refund, replace content or take another action.
14.2 Continuing obligations
After termination or suspension, you remain responsible for any outstanding payment obligations, misuse of the Services, Customer Content issues, infringement claims, improper chargebacks, prohibited content, false claims, fraudulent activity or other matters arising before termination.
We may retain records relating to your account, orders, Customer Content, communications, payment status, support requests and disputes in accordance with the Privacy Policy, legal obligations, fraud-prevention needs, dispute-management needs and legitimate operational purposes.
Termination or suspension does not require us to return, preserve or continue providing access to saved projects, uploaded files, previews, Customer Content, account history or editor sessions, except to the extent required by applicable law.
15. MODIFICATIONS AND INTERRUPTIONS
We may change, modify, update, suspend, discontinue or remove all or part of the Services, including products, product options, editor features, AI-assisted tools, checkout features, account functionality, content, promotions, pricing displays, integrations or service provider arrangements, at any time.
We do not guarantee that the Services will be uninterrupted, secure, error-free or available at all times. The Services may be unavailable or delayed because of maintenance, updates, technical issues, internet outages, hosting failures, Shopify-related issues, payment processor issues, service provider disruptions, cybersecurity events, production delays, high order volumes, carrier disruptions or events outside our reasonable control.
We may perform maintenance, apply updates, correct errors, modify features, restrict access, suspend functionality or discontinue portions of the Services without prior notice where reasonably necessary. We are not liable for loss, damage or inconvenience caused by downtime, delay, interruption or discontinuance, except to the extent liability cannot lawfully be excluded.
Nothing in these Terms obliges us to maintain any specific feature, product option, editor tool, AI-assisted function, account function, integration, saved project or website content indefinitely.
15.1 Changes to products and tools
Products, materials, frames, finishes, sizes, editor tools, previews, AI-assisted features, upload requirements, design options, checkout features and support functions may change from time to time. A feature, product or option shown on the website at one time may not remain available in the future.
If a change affects an order that has already been submitted, we will handle the matter in accordance with these Terms, the checkout disclosures, the Shipping Policy, the Refund Policy and applicable law.
We may update or replace tools, workflows, editor functions, upload rules, AI-assisted features, preview logic, product configuration options and checkout features to improve performance, respond to technical issues, comply with law, meet service provider requirements, manage risk or support operational needs.
15.2 Service provider interruptions
The Services may depend on Shopify, hosting providers, payment processors, fraud-prevention services, AI providers, image-processing providers, analytics providers, advertising providers, print providers, fulfilment partners, packaging providers, shipping carriers and other third-party providers.
We are not responsible for interruptions, errors, outages, delays, verification decisions or service limitations caused by third-party providers, except to the extent applicable law provides otherwise or the issue gives rise to a non-excludable remedy.
Service provider interruptions may affect browsing, checkout, payment processing, image upload, editor sessions, AI-assisted tools, production, fulfilment, tracking, delivery, customer support, analytics or other operational functions. Where reasonably practicable, we may take steps to reduce disruption, but we do not guarantee uninterrupted availability of any third-party service.
16. GOVERNING LAW
These Terms and any dispute, claim or legal relationship arising out of or relating to the Services, the website, products, orders or these Terms are governed by the laws of England and Wales.
The courts of England and Wales will have non-exclusive jurisdiction over disputes arising out of or relating to these Terms, the Services or any order, subject to any mandatory rights, remedies, jurisdictional rules or procedural protections available to consumers under applicable law.
If you are a consumer residing in Canada, including Ontario, nothing in these Terms excludes, restricts or modifies any mandatory consumer protection rights, remedies or procedural protections available to you under the laws of your province or territory of residence and the federal laws of Canada applicable therein, to the extent those protections apply and cannot lawfully be waived.
Nothing in this section limits our right to seek injunctive, equitable or urgent relief in any court of competent jurisdiction where reasonably necessary to protect intellectual property, confidential information, personal information, security, payment rights, service integrity or legal rights.
The governing-law and jurisdiction provisions in these Terms are intended to provide a default contractual framework for a UK-operated ecommerce store while preserving mandatory consumer protections that apply to Canadian consumers. They are not intended to deprive a consumer of rights, remedies or procedural protections that cannot lawfully be excluded.
17. DISPUTE RESOLUTION
If a concern arises, you agree to contact us first so that we have a reasonable opportunity to review and attempt to resolve the matter. You should provide your name, contact details, order number if applicable, a clear description of the issue, the remedy you are requesting and any relevant supporting information.
We will review complaints in good faith and will respond within any timeframe required by applicable law or, where no specific timeframe applies, within a reasonable period. Some matters may require additional verification, photographs, inspection, service provider review, carrier investigation, payment processor review or other information before a final response can be provided.
Contacting us first allows us to review order records, uploaded files, production information, customer approvals, shipping data, carrier information, payment records, support communications and any evidence supplied by you. It also helps us assess whether a reprint, replacement, refund, store credit, correction, carrier investigation or other remedy may be appropriate.
17.1 Order and product disputes
Order and product disputes may require review of the order details, customer approval, uploaded files, production records, fulfilment records, carrier information, photographs, packaging evidence and communications with service providers.
Where a dispute relates to damage, defect, incorrect item, misprint, lost order, transit damage, refund, reprint, replacement or store credit, the procedures and evidence requirements in the Shipping Policy and Refund Policy may apply.
You should not dispose of the product, packaging, shipping label or packing materials until the matter has been reviewed, unless keeping them would be unsafe or impracticable. Disposing of relevant evidence may limit our ability to assess the issue, seek carrier review, obtain service provider input or determine an appropriate remedy.
Where the dispute relates to Customer Content, preview approval, image quality, spelling, layout, cropping, orientation, product selection or delivery details, we may review the uploaded file, preview, proof, editor output, approval records, checkout records, communications and other relevant information to determine whether the issue resulted from customer-approved details, normal production variation, production error, shipping damage or another cause.
17.2 Payment disputes
If your concern relates to payment, billing, fraud, duplicate charge, failed payment, chargeback or payment reversal, we may need to review payment processor records, Shopify-related information, fraud-screening results, card network information, PayPal information or other relevant transaction records.
You should not initiate an improper chargeback or payment reversal without first giving us a reasonable opportunity to address the issue, unless immediate action is reasonably necessary to protect you from unauthorised payment activity.
Where a payment dispute has been initiated, we may respond through the relevant payment processor, card network, PayPal, Shopify-related process or dispute-management channel. We may provide transaction records, order records, customer approvals, delivery evidence, communications and other relevant materials where permitted by applicable law.
17.3 Non-excludable rights
Nothing in these Terms prevents you from exercising any rights or remedies that cannot be waived under applicable law, including rights under applicable consumer protection, privacy, payment, electronic commerce or other laws.
Nothing in this section requires you to use an internal complaint process where applicable law gives you a right to contact a regulator, public authority, payment provider, consumer protection body, court or tribunal directly.
18. CORRECTIONS
The Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, product images, specifications, colours, dimensions, prices, discounts, promotions, taxes, shipping charges, production estimates, delivery estimates, availability, policies or other information.
We may correct errors, inaccuracies or omissions and may change or update information on the Services at any time where permitted by applicable law. If an error materially affects an order that has already been submitted, we may contact you for instructions, refuse or cancel the order, or provide any refund or remedy required by applicable law.
A product, price, discount, promotion, delivery estimate or other term displayed in error does not require us to accept or fulfil an order on that basis, except to the extent applicable law provides otherwise.
18.1 Product and checkout errors
If an error appears in a product listing, customisation tool, preview, discount, checkout amount, tax calculation, shipping option, delivery estimate or production estimate, we may correct the error before or after order submission where permitted by applicable law.
If correction would materially change the order or amount payable, we may contact you for instructions, cancel the affected portion of the order, provide a refund where required, or take another reasonable step consistent with applicable law.
Errors may include incorrect prices, incorrect discount applications, incorrect product specifications, unavailable product options, incorrect shipping rates, tax calculation errors, technical preview errors, incorrect product images, incorrect delivery estimates, system failures or checkout malfunctions.
18.2 Customer-submitted errors
You are responsible for errors in Customer Content, personalisation details, spelling, grammar, layout, cropping, orientation, product selection, quantity, delivery address and other information supplied or approved by you.
Customer-submitted errors are not generally grounds for return, refund, reprint, replacement or cancellation after production has started, except as expressly stated in these Terms, the Refund Policy, the Shipping Policy or applicable law.
Where a customer-submitted error is identified before production begins, you should contact us promptly. We may attempt to assist where reasonably practicable, but we do not guarantee that the order can be changed, corrected, delayed or cancelled before production begins.
19. DISCLAIMER
THE SERVICES, INCLUDING THE WEBSITE, PRODUCT PAGES, CUSTOMER ACCOUNT AREAS, UPLOAD TOOLS, EDITOR FEATURES, AI-ASSISTED TOOLS, PREVIEWS, MOCKUPS, DIGITAL DISPLAYS, CONTENT, FUNCTIONALITY AND THIRD-PARTY INTEGRATIONS, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, EXCEPT TO THE EXTENT EXPRESSLY STATED OTHERWISE OR REQUIRED BY APPLICABLE LAW.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, DURABILITY, AVAILABILITY, ACCURACY, QUIET ENJOYMENT AND THOSE ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE.
We do not warrant, represent or guarantee that:
(a) the Services will be uninterrupted, timely, secure, compatible, error-free or available at all times;
(b) website content, product information, pricing, promotions, shipping estimates, production estimates or availability will be complete, current or free of errors;
(c) editor tools, upload tools, AI-assisted tools, previews, proofs, mockups or digital displays will produce exact, error-free, unique, legally protectable, copyrightable, non-infringing or print-ready results;
(d) colours, brightness, contrast, texture, finish, framing, cropping, alignment, dimensions, placement or appearance shown on a screen will exactly match the final printed product;
(e) Customer Content will be suitable for production, free of defects, high-resolution, properly licensed, lawful or non-infringing;
(f) any third-party provider, including Shopify, payment processors, AI providers, image-processing providers, analytics providers, advertising providers, print providers, fulfilment partners, shipping carriers or other service providers, will perform without error, delay or interruption; or
(g) the Services will meet every expectation, intended use, aesthetic preference, display environment or technical requirement.
Product previews, mockups, digital images and editor views are visual aids only. Final printed products may vary due to source image quality, resolution, file format, colour profile, monitor settings, material texture, print processes, canvas wrapping, trimming, framing, packaging, shipping and normal production tolerances.
AI-assisted tools may generate, edit, enhance, transform or reinterpret images or prompts in unexpected ways. We do not guarantee that AI-assisted outputs will be unique, legally protectable, copyrightable, non-infringing, free from third-party rights, free from errors, suitable for all print sizes, or appropriate for every use. You are responsible for reviewing and approving AI-assisted outputs before placing an order.
We do not warrant that Customer Content submitted by you will be accepted, printable, technically suitable, lawful, non-infringing, high quality, visually satisfactory, compatible with every product size or capable of producing your expected result.
We do not warrant that customer support communications, product guidance, editor warnings, preview tools, AI-assisted outputs, file checks or website information will identify every issue, error, defect, rights concern, design problem, image-quality issue or production limitation before order submission or production.
Nothing in these Terms excludes or limits any warranty, condition, right or remedy that cannot lawfully be excluded or limited under applicable law, including any applicable mandatory rights of Canadian consumers.
19.1 No exact preview or colour guarantee
Digital previews, mockups, proofs, product images, AI-assisted outputs and editor views are provided to assist with order review. They do not guarantee exact colour, texture, size, crop, alignment, finish, frame appearance, canvas wrap, brightness, contrast or final printed result.
Printed products may differ from digital displays due to monitor calibration, display settings, lighting, material texture, source file quality, print processes, trimming, stretching, wrapping, framing, normal production tolerances and other technical factors.
19.2 No legal or rights-clearance guarantee
We do not review Customer Content for every possible copyright, trade mark, privacy, publicity, moral right, defamation, advertising, consumer protection or other legal issue. Any operational review we perform is limited and does not constitute legal clearance, rights clearance or professional advice.
You remain responsible for obtaining all rights, licences, permissions, releases and consents required for Customer Content and Contributions.
20. LIMITATIONS OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SNAPTOONIFY, ROLKA MARKETING LTD., AND OUR DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, REPRESENTATIVES, AFFILIATES, LICENSORS AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, AGGRAVATED OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, DATA, CONTENT, FILES, SAVED PROJECTS, USE, PRODUCTION TIME OR REPUTATION, ARISING OUT OF OR RELATING TO THE SERVICES, THESE TERMS, CUSTOMER CONTENT, AI-ASSISTED OUTPUTS, PRODUCTS, ORDERS, DELAYS, DELIVERY ISSUES OR THIRD-PARTY SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES, THESE TERMS, CUSTOMER CONTENT, AI-ASSISTED OUTPUTS, PRODUCTS OR ORDERS WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SPECIFIC PRODUCT OR ORDER GIVING RISE TO THE CLAIM.
The limitations in this section apply regardless of the form of action, whether based in contract, tort, negligence, strict liability, statute, equity or any other legal theory.
The limitations in this section do not exclude or limit liability for fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, gross negligence where it cannot lawfully be limited, or any liability, right or remedy that cannot lawfully be excluded or limited under applicable law. They also do not limit any refund, replacement or other remedy that we are required to provide under applicable consumer protection law in relation to a damaged, defective, materially incorrect, misprinted, wrongly supplied or legally non-compliant product.
You acknowledge that the limitations in these Terms are a reasonable allocation of risk for an ecommerce service offering custom, made-to-order products based on customer-submitted content and customer-selected specifications.
20.1 Product and order remedies
Where a product is damaged, defective, incorrect, materially misprinted, wrongly supplied or materially different from the approved order, the available remedy may include a reprint, replacement, refund, partial refund, store credit or another appropriate resolution, as described in the Refund Policy and subject to applicable law.
The existence of a product remedy does not create liability for unrelated, indirect, incidental, consequential, special, exemplary, aggravated or punitive damages, except to the extent such limitation is prohibited by applicable law.
Where applicable law requires a specific remedy, minimum remedy, refund right, replacement right, repair right, cancellation right, disclosure obligation or complaint-handling process, nothing in this section is intended to exclude, restrict or modify that requirement.
20.2 Delivery and service provider issues
Production, fulfilment, packaging and shipping may involve third-party providers. We may rely on tracking information, fulfilment records, carrier information, production records and service provider responses when assessing delays, transit damage, lost orders or delivery disputes.
We are not liable for delays, failed delivery attempts, address errors, carrier disruptions, service provider outages or delivery issues caused by incorrect, incomplete, outdated or undeliverable delivery information supplied by you, except to the extent applicable law provides otherwise.
We are not responsible for delay or failure caused by customs processing, border checks, carrier disruptions, weather events, labour disruptions, remote delivery limitations, failed delivery attempts, refusal of delivery, unclaimed parcels or events outside our reasonable control, except to the extent applicable law provides otherwise.
20.3 Customer Content and approval issues
To the maximum extent permitted by applicable law, we are not liable for issues caused by Customer Content supplied or approved by you, including low-resolution files, poor image quality, spelling errors, incorrect text, incorrect names, incorrect dates, unwanted cropping, poor layout choices, wrong orientation, unsuitable source files, prohibited content, rights infringement, lack of permissions, inaccurate prompts, unexpected AI-assisted outputs or incorrect product selections.
This does not limit any remedy available where the final product is damaged, defective, materially incorrect, misprinted, wrongly supplied or legally non-compliant for reasons not caused by Customer Content, customer approval, customer error or normal production variation.
20.4 Service availability and data issues
To the maximum extent permitted by applicable law, we are not liable for loss, deletion, corruption, alteration or unavailability of saved projects, uploaded files, previews, account data, editor sessions, order drafts, AI-assisted outputs or other data submitted to or generated through the Services, except to the extent caused by our breach of obligations that cannot lawfully be excluded.
You should keep your own copies of original photos, images, artwork, graphics, text, prompts, design instructions and other materials submitted through the Services. The Services are not intended to serve as permanent storage, backup, portfolio hosting or archival services.
21. INDEMNIFICATION
You agree to defend, indemnify and hold harmless Snaptoonify, ROLKA Marketing Ltd., and our directors, officers, employees, contractors, representatives, affiliates, licensors, service providers, successors and assigns from and against any claims, demands, proceedings, losses, damages, liabilities, penalties, fines, costs and expenses, including reasonable legal fees, arising out of or relating to:
(a) your access to or use of the Services;
(b) your Customer Content, Contributions, prompts, design instructions, uploaded files, AI-assisted outputs or approved designs;
(c) your breach of these Terms;
(d) your breach of any representation, warranty or undertaking in these Terms;
(e) your violation of applicable law;
(f) your violation, infringement or misappropriation of any copyright, trade mark, moral right, privacy right, publicity or personality right, confidential information right, contractual right or other right of any third party;
(g) your failure to obtain required rights, licences, permissions, releases or consents for Customer Content or Contributions;
(h) your misuse of editor tools, AI-assisted tools, upload tools, account features, support channels, promotions, payment systems or order processes;
(i) your submission of false, misleading, unlawful, harmful, infringing, exploitative, privacy-invasive or technically unsafe content;
(j) your improper chargeback, payment dispute, payment reversal or fraudulent payment activity; or
(k) your harmful conduct towards another customer, third party, service provider or our personnel.
We reserve the right, at your expense, to assume the exclusive defence and control of any matter subject to indemnification by you. You agree to cooperate with our defence of those claims. You must not settle any indemnified claim in a manner that imposes obligations on us, admits fault by us or affects our rights without our prior written consent.
This indemnity does not apply to the extent a claim is caused by our fraud, wilful misconduct, or any matter for which indemnification cannot lawfully be required.
The indemnity in this section is intended to protect us and our service providers from claims arising from matters within your responsibility, including Customer Content, rights permissions, prohibited content, misuse of the Services, false information, unauthorised payment activity and customer-approved order details. Nothing in this section requires indemnification where such indemnification is prohibited by applicable consumer protection law or other applicable law.
22. USER DATA
We maintain certain information that you transmit to or through the Services for the purposes described in these Terms and the Privacy Policy. This may include account information, order information, Customer Content, uploaded files, design projects, previews, payment status information, communications, support records, technical logs, analytics information and related operational records.
Although we may use backup, security and retention processes, you are responsible for keeping your own copies of any original photos, images, artwork, graphics, files, prompts, text, design instructions or other materials that you upload or submit through the Services. The Services are not intended to serve as a permanent storage, archiving, backup or portfolio platform for Customer Content.
We may delete, restrict, anonymise, archive or retain user data and Customer Content in accordance with the Privacy Policy, legal obligations, service provider requirements, fraud-prevention needs, dispute-management needs, technical limitations and legitimate operational purposes. Saved projects, editor sessions, previews and uploaded files may not be available indefinitely.
To the maximum extent permitted by applicable law, we are not responsible for loss, corruption, deletion, alteration, unauthorised access or unavailability of Customer Content, saved projects, account data or other user data, except to the extent caused by our breach of obligations that cannot lawfully be excluded.
22.1 Retention for order and support purposes
Customer Content and order-related information may be retained for as long as reasonably necessary to provide the Services, complete production, fulfil orders, support customer enquiries, assess returns, reprints, replacements, refunds or store credit, investigate shipping issues, comply with law, prevent fraud, manage disputes and maintain business records.
Retention periods may vary depending on the type of information, order status, account status, legal requirements, service provider practices, dispute status, fraud-prevention needs and technical limitations.
Information may also be retained where reasonably necessary to document order approval, payment status, production activity, fulfilment status, delivery status, customer communications, legal requests, rights complaints, support outcomes, refund decisions, reprint decisions, replacement decisions or chargeback responses.
22.2 Deletion and access limitations
You may request access, correction or deletion of certain personal information as described in the Privacy Policy, subject to applicable law. Some information may need to be retained where required for order fulfilment, legal compliance, payment records, tax records, fraud prevention, dispute management, security or other legitimate purposes.
Deletion of account information, uploaded files, saved projects or Customer Content may affect our ability to provide customer support, assess an order issue, reproduce a past design, investigate a claim or provide a reprint or replacement.
If Customer Content or related files have already been processed by service providers, printed, packaged, shipped, archived, backed up or included in records needed for legal, operational, tax, accounting, fraud-prevention or dispute-management purposes, immediate deletion may not be possible.
22.3 Customer responsibility for originals
You should keep your own copies of original photos, images, artwork, graphics, files, prompts, text, design instructions and other materials before uploading them to the Services.
We are not responsible for preserving original files, providing long-term access to uploaded materials, restoring deleted projects, recreating designs, maintaining editor sessions or storing Customer Content after fulfilment, except to the extent applicable law provides otherwise.
23. ELECTRONIC COMMUNICATIONS, TRANSACTIONS AND SIGNATURES
By visiting the Services, creating an account, uploading Customer Content, using editor tools, approving previews, placing an order, submitting a support request, sending us emails, receiving order updates, interacting with checkout or otherwise communicating with us electronically, you consent to receive communications from us electronically.
Electronic communications may include emails, website notices, account notices, checkout notices, order confirmations, payment confirmations, shipping updates, delivery updates, customer support messages, policy updates, consent notices, privacy notices, refund communications, reprint or replacement instructions and other messages relating to the Services.
You agree that all agreements, notices, disclosures, acknowledgements, approvals, consents, confirmations and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.
You also agree that electronic actions, including ticking a box, clicking a button, placing an order, submitting Customer Content, approving a proof, approving a preview, confirming checkout, making payment, creating an account, submitting a form or sending an email, may constitute an electronic signature, acceptance, consent, approval, instruction or agreement, to the extent permitted by applicable law.
23.1 Order confirmations and electronic records
After you submit an order, you may receive an order confirmation or other acknowledgement electronically. An order confirmation confirms that your order request has been received. It does not necessarily mean that the order has been accepted for production, that payment has been finally approved, that content has passed review, that the product is available, or that no further checks will be required.
We may keep electronic records relating to your order, including order details, product options, uploaded files, Customer Content, preview approvals, payment status, fraud-screening information, production status, fulfilment records, shipping information, support communications, refund decisions, replacement decisions and dispute records.
You are responsible for ensuring that the email address, delivery address, billing information, telephone number, account information and other contact details you provide are accurate and kept up to date. We are not responsible for your failure to receive communications where this is caused by incorrect contact details, spam filters, blocked domains, mailbox limitations, device settings, provider outages or other circumstances outside our reasonable control.
23.2 Consent to electronic communications
You may withdraw consent to receive certain non-essential electronic communications where applicable law gives you that right. However, withdrawal of consent may affect our ability to provide account features, order confirmations, production updates, shipping updates, support responses, refund communications, legal notices or other transactional communications necessary for the Services.
Transactional, operational, legal, security and service-related messages may still be sent where permitted or required by law, even if you opt out of marketing communications.
Marketing communications, where sent, will be handled in accordance with applicable consent requirements and the Privacy Policy. You may unsubscribe from marketing emails using the unsubscribe mechanism provided in those emails or by contacting us where required by applicable law.
23.3 Electronic approvals for custom products
Because many products are personalised, custom-made or produced to customer-approved specifications, electronic approvals are important. You may be asked to approve a design, proof, mockup, preview, editor output, AI-assisted output, uploaded image, product option, size, frame, quantity, delivery address or other order detail before production.
Your electronic approval may be relied on for production. You are responsible for carefully reviewing all details before approval and checkout, including spelling, names, dates, image quality, crop, orientation, layout, colours, product size, frame selection, quantity, delivery address and any other customisation details.
Once production has started, we may be unable to change, cancel or correct an order, except as expressly stated in these Terms, the Refund Policy, the Shipping Policy or applicable law.
23.4 No requirement for paper copies
You agree that electronic records may be used to evidence your transactions, approvals, communications, orders and interactions with the Services. You may print or save copies of these Terms, the Privacy Policy, the Shipping Policy, the Refund Policy, order confirmations, invoices, support communications and other electronic records for your own files.
We are not required to provide paper copies of electronic communications, except to the extent required by applicable law.
24. MISCELLANEOUS
These Terms, together with the Privacy Policy, Shipping Policy, Refund Policy, Legal Notice, Contact Information, checkout disclosures, product page information and any other policies or notices expressly incorporated by reference, constitute the agreement between you and us regarding your use of the Services and your purchase of products.
If there is an inconsistency between these Terms and a more specific policy or notice relating to a particular issue, the more specific policy or notice will apply to that issue, unless these Terms or applicable law provide otherwise.
For example, the Refund Policy may provide more specific rules for damaged, defective, incorrect, misprinted or custom products; the Shipping Policy may provide more specific rules for production, fulfilment, shipping, delivery estimates, lost orders and address issues; and the Privacy Policy may provide more specific rules for personal information, cookies, analytics, advertising technologies and privacy rights.
24.1 Entire agreement
These Terms and the policies incorporated into them supersede all prior or contemporaneous agreements, understandings, representations, communications and proposals, whether oral or written, relating to the Services, except where a separate written agreement has been signed by us and expressly states that it overrides these Terms.
No statement, information, advice or communication from customer support, social media, advertising, product descriptions, website content or third-party platforms will amend these Terms unless expressly confirmed by us in writing or required by applicable law.
Nothing in this section excludes liability for fraud, fraudulent misrepresentation or any matter that cannot lawfully be excluded.
24.2 Headings and structure
Headings, subheadings, section titles and table of contents entries are included for convenience only and do not affect the interpretation of these Terms.
Words such as “including”, “includes” and “for example” are illustrative and do not limit the general words that precede or follow them. References to “Services” include the website, ecommerce features, account areas, upload tools, editor tools, AI-assisted tools, checkout, products, order processes, support channels and related functionality, unless the context requires otherwise.
References to “we”, “us” and “our” mean SNAPTOONIFY and, where applicable, ROLKA Marketing Ltd. References to “you” and “your” mean the person accessing the Services, creating an account, submitting Customer Content, placing an order, receiving a product or otherwise interacting with the Services.
24.3 Relationship of the parties
Nothing in these Terms creates a partnership, joint venture, employment relationship, agency relationship, franchise relationship or fiduciary relationship between you and us.
You may not represent that you are authorised to bind us, act on our behalf, make commitments for us, use our intellectual property as if it were your own, or imply that we sponsor, endorse or approve your activities except where we have expressly agreed in writing.
24.4 No third-party beneficiaries
Except where these Terms expressly provide that our affiliates, directors, officers, employees, contractors, representatives, licensors, service providers, successors or assigns may rely on a provision, these Terms are not intended to create rights for third parties.
Nothing in this section limits any right or remedy that a third party may have under applicable law in relation to its own intellectual property, privacy, publicity, contractual or other legal rights.
24.5 Assignment and transfer
You may not assign, transfer, delegate, sublicense or otherwise deal with your rights or obligations under these Terms without our prior written consent.
We may assign, transfer, delegate, subcontract or otherwise deal with our rights and obligations under these Terms in connection with a merger, acquisition, reorganisation, sale of assets, business transfer, change of control, group restructuring, service provider arrangement or other lawful business transaction, provided that this does not unlawfully reduce your mandatory consumer rights.
We may use subcontractors and service providers to perform parts of the Services, including ecommerce hosting, payment processing, fraud prevention, image processing, AI-assisted functionality, printing, framing, packaging, fulfilment, shipping, analytics, advertising measurement, customer support, email delivery, consent management, legal compliance and business administration.
24.6 Waiver
A failure or delay by us in exercising any right, power or remedy under these Terms does not operate as a waiver of that right, power or remedy. A single or partial exercise of a right, power or remedy does not prevent any further or other exercise of that or any other right, power or remedy.
Any waiver by us must be in writing and will apply only to the specific matter stated in that written waiver. Our decision to proceed with an order, provide support, issue a refund, provide store credit, offer a goodwill solution or make an exception in one case does not require us to do the same in any other case.
24.7 Severability
If any provision of these Terms is found to be unlawful, invalid, void, voidable or unenforceable by a court, tribunal or other competent authority, that provision will be interpreted, modified or limited to the minimum extent necessary to make it lawful, valid and enforceable, where permitted by applicable law.
If such interpretation, modification or limitation is not possible, the relevant provision will be treated as severed from these Terms to the minimum extent necessary. The remaining provisions will continue in full force and effect.
The invalidity, illegality or unenforceability of any provision in one jurisdiction does not affect its validity, legality or enforceability in another jurisdiction, unless applicable law requires otherwise.
24.8 Survival
Any provision of these Terms that by its nature should survive termination, cancellation, suspension, fulfilment of an order or cessation of use of the Services will survive.
Surviving provisions may include provisions relating to intellectual property, Customer Content, Contributions, payment obligations, prohibited activities, privacy, disclaimers, limitation of liability, indemnification, user data, governing law, dispute resolution, interpretation, records, enforcement and contact procedures.
25. CUSTOM AND PERSONALISED ORDERS
Many products offered through the Services are custom, personalised, printed to order, made to order or otherwise produced using Customer Content, customer-selected specifications, customer-approved details, uploaded images, design instructions, editor outputs, AI-assisted outputs or other information supplied or approved by you.
Custom and personalised orders may include, without limitation, canvas prints, framed fine art prints, personalised wall art, custom artwork, products created from uploaded photographs, products created from prompts or AI-assisted tools, and any product produced according to selected size, frame, finish, crop, layout, text, image, design or other customer-specific option.
Because these products are made specifically for you, they may not be suitable for resale, reuse, restocking or supply to another customer. This affects cancellation, return, exchange and refund availability, subject always to the Refund Policy and any mandatory rights that apply under applicable law.
25.1 Customer responsibility for custom details
You are responsible for ensuring that all custom and personalised details are accurate before placing an order or approving production. This includes, where applicable:
(a) uploaded images, photographs, artwork, graphics and files;
(b) names, dates, captions, messages, spellings, punctuation and other text;
(c) product size, product type, frame selection, finish, quantity and other product options;
(d) image crop, layout, placement, orientation, border, wrap, alignment and visible content;
(e) prompt wording, AI-assisted output, generated image, edited image or transformed image;
(f) delivery name, delivery address, billing information, contact details and order notes; and
(g) any proof, preview, mockup, editor output or customer approval shown before or after checkout.
You should carefully review all details before submitting an order. We are not responsible for customer-submitted or customer-approved errors, except to the extent required by applicable law or expressly stated in these Terms or the Refund Policy.
25.2 Proofs, previews and approvals
The Services may provide digital previews, mockups, editor outputs, AI-assisted outputs, product images, proofing steps or other tools to assist you in reviewing a custom or personalised order. These tools are intended to help you identify obvious issues before production, but they do not guarantee that every spelling issue, design issue, image-quality issue, rights issue, layout issue, colour issue, crop issue or production concern will be detected.
If you approve a proof, preview, mockup, editor output, AI-assisted output or similar production file, your approval may be treated as confirmation that the product should be made in that form. Approval confirms that you have reviewed the visible details and accepted the customisation shown, subject to any non-excludable rights under applicable law.
We may rely on your approval when producing the product. Once production has started, changes may not be possible.
25.3 Image quality and suitability
The quality of a finished custom product depends in part on the quality and suitability of the Customer Content supplied by you. Low-resolution, blurred, dark, overexposed, pixelated, compressed, cropped, distorted, watermarked, poorly framed, incorrectly oriented or otherwise unsuitable source files may produce unsatisfactory results.
We may provide file guidance, editor warnings, preview tools or support information, but we do not guarantee that every technical or quality issue will be identified before production. The absence of a warning does not mean that a file is suitable for all product sizes, materials, finishes or display expectations.
You should upload the highest-quality file available and should avoid enlarging small or low-resolution files beyond their suitable print size. You should also check whether faces, important details, borders, text, signatures, logos or background elements may be cropped, wrapped, trimmed or affected by the selected product format.
25.4 AI-assisted and digitally transformed content
Where the Services offer AI-assisted tools, image transformation tools, editing tools, enhancement tools or similar functionality, you are responsible for reviewing the output before ordering. AI-assisted or digitally transformed content may contain unexpected changes, inaccuracies, artefacts, distortions, missing details, altered facial features, altered colours, altered backgrounds, unusual textures or other results that differ from your expectation.
You should not approve an AI-assisted output unless you are satisfied with it. Once approved and submitted for production, an AI-assisted output is treated as Customer Content approved by you, subject to any non-excludable rights and any remedy available where the final product is damaged, defective, incorrect, materially misprinted or otherwise legally non-compliant.
We do not guarantee that AI-assisted outputs will be unique, legally protectable, copyrightable, non-infringing, suitable for commercial use, suitable for every print size or free from errors.
25.5 Custom product cancellations, returns and refunds
Custom and personalised products are generally not eligible for ordinary change-of-mind cancellation, return, exchange or refund once production has started, because they are made specifically for the customer.
This does not affect remedies available where a product is damaged, defective, incorrectly supplied, materially misprinted, materially different from the approved order, not as described or otherwise legally non-compliant.
Any request for cancellation, return, refund, replacement, reprint or store credit will be handled in accordance with the Refund Policy, the Shipping Policy, these Terms and applicable law.
25.6 Rights in Customer Content used for custom products
You must have all rights, licences, permissions, releases and consents required to upload, submit, edit, generate, approve, print and order Customer Content. This includes rights relating to photographs, artwork, graphics, text, brands, logos, trade marks, names, likenesses, personal images, private material, copyrighted works, commissioned works and any content belonging to another person.
We may refuse, suspend or cancel a custom or personalised order if we reasonably believe that Customer Content may be unlawful, infringing, privacy-invasive, exploitative, harmful, fraudulent, deceptive, unsafe, prohibited by these Terms or otherwise unsuitable for production.
26. ORDER ACCEPTANCE, REFUSAL AND CANCELLATION
Submitting an order through the Services is an offer to purchase the selected products. We may accept or refuse that order in accordance with these Terms, the checkout disclosures, the Refund Policy, the Shipping Policy and applicable law.
An order confirmation, payment confirmation or acknowledgement of receipt does not necessarily mean that the order has been finally accepted for production or fulfilment. Orders may be subject to payment authorisation, fraud screening, address review, content review, technical file review, product availability, production feasibility, shipping feasibility, service provider requirements and other checks.
We reserve the right to refuse, cancel, suspend, hold or limit any order where reasonably necessary, including where:
(a) payment is declined, reversed, disputed, unauthorised, suspected to be fraudulent or otherwise not properly received;
(b) billing details, delivery details, account details or verification information appear inaccurate, incomplete, inconsistent or suspicious;
(c) the product is unavailable, discontinued, mispriced, incorrectly described or affected by a technical, checkout or inventory error;
(d) the order exceeds quantity limits, promotional limits, fraud controls, resale restrictions or operational limits;
(e) the Customer Content appears unlawful, infringing, prohibited, harmful, exploitative, privacy-invasive, technically unsuitable, corrupted, unsafe or inconsistent with these Terms;
(f) production is not technically feasible using the submitted file, selected product, requested size, selected finish or approved design;
(g) delivery is not available to the address provided or is affected by carrier restrictions, remote-area restrictions, customs issues, sanctions, legal restrictions or other fulfilment limitations;
(h) the order appears to involve misuse of the Services, automated purchasing, unauthorised resale, abuse of promotions, chargeback risk, account misuse or other activity inconsistent with these Terms;
(i) a service provider, payment processor, fraud-prevention provider, production partner, fulfilment partner, shipping carrier, platform or authority requires or recommends refusal, hold, cancellation or further review; or
(j) acceptance or fulfilment of the order would expose us, our customers, our service providers or third parties to legal, operational, financial, security, reputational or safety risk.
26.1 Order acceptance
An order may be accepted when we confirm that it has been accepted for production, begin production, dispatch the product, or otherwise take steps consistent with fulfilment, depending on the order type and operational process.
For custom, personalised, printed-to-order or made-to-order products, production may begin quickly after checkout or after approval of a proof, preview, editor output or AI-assisted output. Once production has begun, cancellation may not be available except as required by applicable law or expressly stated in the Refund Policy.
We may contact you before accepting or producing an order if additional information, verification, replacement content, address correction, proof approval, payment confirmation or other action is required.
26.2 Customer cancellation requests
If you wish to cancel or change an order, you must contact us as soon as possible. We may attempt to assist where reasonably practicable, but we do not guarantee that an order can be cancelled or changed once submitted.
Cancellation or amendment may be unavailable where the order has entered production, files have been processed, materials have been allocated, printing has started, fulfilment has begun, the product has been packaged, the shipping label has been created, the product has been handed to a carrier, or the product is otherwise in progress.
If we are able to cancel an order before production begins, we may issue a refund to the original payment method or provide another agreed remedy. If only part of an order can be cancelled, any refund or remedy may apply only to the affected item or portion.
26.3 Refusal or cancellation by us
If we refuse or cancel an order after payment has been received, we will provide any refund required by applicable law and these Terms. We may decline to provide compensation beyond the amount paid for the refused or cancelled item, except to the extent applicable law requires otherwise.
Where an order is refused or cancelled because of suspected fraud, prohibited content, unlawful content, rights concerns, payment abuse, chargeback abuse, account misuse, violation of these Terms or risk to third parties, we may retain relevant records and take further action as described in these Terms and the Privacy Policy.
Refusal or cancellation of one order does not prevent us from refusing or cancelling future orders where similar concerns arise.
26.4 Address and delivery information
You are responsible for providing complete, accurate and deliverable shipping information. We may hold, cancel or request correction of an order if an address appears incomplete, invalid, undeliverable, inconsistent, high risk or outside available delivery coverage.
If an order is delayed, returned, lost or undeliverable because of incorrect, incomplete or outdated delivery information supplied by you, any remedy will be handled in accordance with the Shipping Policy, Refund Policy and applicable law.
27. USER CONTENT AND RIGHTS
You are responsible for all Customer Content and Contributions that you upload, submit, generate, edit, approve, transmit, publish, provide or otherwise make available through or in connection with the Services.
Customer Content may include photographs, portraits, images, artwork, graphics, illustrations, designs, text, names, dates, messages, prompts, AI-assisted outputs, editor outputs, product instructions, personalisation details, files and other materials supplied or approved by you for production of a custom product.
Contributions may include reviews, ratings, comments, testimonials, public posts, social media tags, feedback, support communications and other content provided by you outside the immediate production file.
27.1 Ownership of Customer Content
You retain ownership of any rights you lawfully hold in Customer Content. These Terms do not transfer ownership of Customer Content to us.
By submitting Customer Content, you grant us and our service providers the licence necessary to provide the Services, including the rights to host, store, upload, download, reproduce, copy, process, adapt, crop, resize, reformat, enhance, transform, generate, edit, display, preview, print, frame, package, transmit, fulfil, ship, support, review and otherwise use Customer Content as reasonably necessary for the Services, your order, customer support, dispute management, legal compliance, fraud prevention and related operational purposes.
This licence is non-exclusive, worldwide, royalty-free, sublicensable to our service providers, and continues for as long as reasonably necessary to fulfil the purposes described in these Terms and the Privacy Policy.
27.2 Rights, permissions and consents
You represent and warrant that you have all rights, licences, permissions, releases and consents required to submit Customer Content and Contributions and to allow us and our service providers to use them as described in these Terms.
This includes permission from any identifiable person appearing in an image, any person whose name, likeness, voice, personal information or private material is used, any rights holder in photographs or artwork, and any owner of trade marks, logos, brands, copyrighted works or other protected material included in the content.
You must not submit content that infringes, misappropriates or violates any copyright, trade mark, moral right, privacy right, publicity or personality right, confidential information right, contractual right or other legal right.
27.3 Prohibited user content
You must not upload, submit, generate, approve, order or publish content that is unlawful, infringing, fraudulent, deceptive, defamatory, hateful, discriminatory, threatening, harassing, exploitative, sexually explicit, abusive, violent, unsafe, privacy-invasive or otherwise prohibited by these Terms.
You must not submit content that exploits or sexualises minors, depicts non-consensual intimate material, impersonates another person, misuses personal images, promotes illegal activity, encourages harm, contains malicious code, or violates platform, payment processor, production partner or shipping provider requirements.
We may refuse, remove, restrict, suspend, cancel or decline to process content or orders that we reasonably believe violate this section.
27.4 Public content and reviews
If you submit a public review, testimonial, rating, comment, photograph, social media post or similar Contribution, you grant us permission to display, reproduce, publish, excerpt, edit for formatting, share and use that Contribution in connection with the Services, our website, marketing, social media, advertising, customer support and business communications.
You must ensure that public Contributions are honest, accurate, based on your genuine experience and not misleading. You must not submit fake reviews, undisclosed paid endorsements, manipulated ratings, competitor attacks or content that misrepresents a product, order, delivery, refund, support experience or material fact.
28. PRODUCT PREVIEWS, COLOUR AND PRINT VARIATIONS
Product previews, mockups, editor views, proofs, AI-assisted outputs, product images and website images are provided to help you visualise the product before ordering. They are not a guarantee of exact final appearance.
The final product may vary from what appears on a screen due to monitor calibration, device settings, brightness, contrast, colour profile, lighting, material texture, print process, ink behaviour, canvas texture, paper finish, frame material, frame finish, trimming, stretching, wrapping, alignment, packaging, shipping and normal production tolerances.
28.1 Colour variation
Colours shown on a phone, tablet, laptop or monitor may differ from printed colours. Digital displays use light, while printed products use physical materials and inks. Differences in screen settings, display type, colour calibration, ambient lighting and source file colour profile may affect how colours appear before ordering.
We do not guarantee an exact colour match between a digital image and a printed product, unless expressly stated otherwise. Minor colour differences, brightness differences, contrast differences and tone differences do not automatically make a product defective.
28.2 Crop, wrap, trim and alignment variation
Custom printed products may require cropping, wrapping, trimming, stretching, scaling, centring or alignment adjustments to fit the selected product size, frame, canvas format, border or finish.
Important details near the edge of an image may be trimmed, wrapped, obscured or placed close to the frame depending on the selected product and approved layout. You are responsible for checking the preview, proof or editor output and selecting a suitable crop, size and layout before ordering.
Minor variation in crop, alignment, border, trim, canvas wrap, frame position or image placement may occur as part of normal production tolerances.
28.3 Material and finish variation
Canvas, fine art paper, frames, finishes, coatings, inks and other materials may vary slightly in texture, appearance, tone, thickness, grain, sheen, edge finish or handling characteristics. Website images and product descriptions are intended to represent the product type, but they may not show every natural, material or production variation.
Minor variations in material, finish, frame appearance, texture, sheen or print surface do not automatically make a product defective.
29. SHIPPING, DELIVERY AND FULFILMENT PARTNERS
Production, fulfilment and delivery may be handled by us and by third-party providers, including print providers, framing providers, packaging providers, fulfilment partners, logistics providers, postal operators, couriers and shipping carriers.
Shipping and delivery are subject to the Shipping Policy, these Terms, carrier procedures, delivery address accuracy, production status, product availability, service provider performance and events outside our reasonable control.
29.1 Production and fulfilment estimates
Production times, fulfilment times, dispatch times and delivery estimates are estimates only unless expressly stated as guaranteed and required by applicable law.
Production may depend on order volume, file suitability, proof approval, content review, payment verification, product availability, material availability, service provider capacity, print provider schedules, framing requirements, packaging requirements and other operational factors.
Delivery may depend on carrier capacity, postal networks, remote-area access, delivery address accuracy, customs processes, weather, labour disruptions, attempted delivery procedures, local delivery conditions and events outside our reasonable control.
A delay in production, dispatch or delivery does not automatically entitle you to cancel, return, refund or claim compensation, except as stated in the Shipping Policy, Refund Policy, these Terms or applicable law.
29.2 Shipping addresses and delivery responsibility
You are responsible for providing a complete, accurate and deliverable shipping address at checkout. This includes the recipient name, street address, unit or apartment number, city, province, postal code, country, telephone number where required and any other delivery information requested.
We are not responsible for delays, failed delivery, return to sender, loss or additional costs caused by incorrect, incomplete, outdated, inaccessible or undeliverable address information supplied by you, except to the extent applicable law provides otherwise.
If you notice an address error after placing an order, you must contact us as soon as possible. We may attempt to assist, but we do not guarantee that the address can be changed after an order has entered production, fulfilment, labelling, dispatch or carrier processing.
29.3 Delivery, tracking and carrier records
Where tracking is available, tracking information may be provided by the carrier, fulfilment partner, Shopify-related systems or other service providers. Tracking events, delivery scans and carrier records may be used to assess delivery status, delay, loss, failed delivery, attempted delivery, return to sender or delivery dispute.
A tracking scan showing delivery may be treated as evidence of delivery, subject to any further investigation required by applicable law, carrier procedures or the Shipping Policy.
If you believe an order has not been received despite tracking showing delivery, you should contact us promptly and provide any relevant information, including delivery address confirmation, building access details, safe-place information, reception or concierge information, carrier notices, photographs, and any communication with the carrier.
29.4 Lost, damaged or returned shipments
Lost, damaged, delayed, refused, unclaimed or returned shipments will be handled in accordance with the Shipping Policy, Refund Policy, these Terms and applicable law.
You should keep damaged products, packaging, shipping labels and packing materials until the matter has been reviewed. Photographs or other evidence may be required to assess transit damage, carrier responsibility, replacement eligibility, refund eligibility or other remedy.
If an order is returned to sender because of an address issue, refusal, failed delivery attempt, non-collection, carrier restriction or other delivery problem, we may contact you to determine whether reshipment, replacement, refund, store credit or another resolution is available. Additional shipping charges may apply where the issue was caused by customer-provided information or customer action, subject to applicable law.
29.5 Fulfilment partners
We may use third-party fulfilment partners to support printing, framing, finishing, packaging, warehousing, dispatch, carrier handover and delivery-related processes. These partners may process Customer Content, product specifications, recipient details, delivery addresses, shipping labels, tracking information and support information as reasonably necessary to fulfil orders and provide related services.
The involvement of fulfilment partners does not remove any mandatory rights you may have under applicable law. However, service provider records may be used when assessing production status, dispatch status, delivery status, damage, loss, delay, replacement, refund or other order issues.
30. CONTACT DETAILS AND ENQUIRIES
If you have questions about these Terms, the Services, an order, a product, a payment, a refund, shipping, privacy, Customer Content, intellectual property or any other matter relating to Snaptoonify, you may contact us using the details below.
30.1 Email communication channels
General enquiries: office@snaptoonify.com
Order support: support@snaptoonify.com
Privacy and cookies: privacy@snaptoonify.com
Shipping and delivery: shipping@snaptoonify.com
Returns and refunds: returns@snaptoonify.com
Using the most relevant email address helps us route your enquiry correctly. If you contact the wrong address, we may redirect your enquiry internally where reasonably practicable, but this may delay our response.
30.2 Postal correspondence
Formal legal correspondence may be sent to:
SNAPTOONIFY
c/o ROLKA Marketing Ltd.
20 Wenlock Road
London
N1 7GU
United Kingdom
The postal address above is the registered office of ROLKA Marketing Ltd. It is provided for formal company and legal correspondence only.
It is not a customer service counter, retail location, production facility, fulfilment centre, warehouse, shipping depot or returns address.
Products must not be returned to the registered office unless we have provided written instructions expressly authorising that return for your specific order. Products sent to the registered office without written return instructions may be refused, returned to sender, delayed, lost, unprocessed or otherwise not accepted, except to the extent applicable law provides otherwise.
30.3 Information to include
When contacting us about an order or product, please include:
(a) your full name;
(b) your email address used at checkout;
(c) your order number;
(d) the product or products affected;
(e) a clear description of the issue;
(f) photographs or video where the issue relates to damage, defect, misprint, wrong item, packaging, shipping label or delivery condition;
(g) any relevant tracking number, delivery notice, carrier message or delivery photograph; and
(h) the remedy you are requesting, such as refund, replacement, reprint, store credit, cancellation, correction or further review.
When contacting us about Customer Content, intellectual property, privacy, legal rights or formal matters, please include enough information for us to identify the relevant content, order, account, communication or legal issue.
30.4 Additional information and response times
We may ask for additional information where reasonably necessary to verify your identity, locate your order, assess a product issue, review Customer Content, investigate a shipping issue, process a privacy request, assess an intellectual property notice, respond to a payment dispute or comply with applicable law.
Response times may vary depending on the nature of the enquiry, the information provided, order status, service provider input, carrier investigation, payment processor review, legal requirements, privacy verification requirements and business workload.
We aim to respond within a reasonable time and within any timeframe required by applicable law. Providing complete and accurate information at the outset will help us review and respond to your enquiry more efficiently.
Nothing in this section limits any right you may have to contact a regulator, consumer protection authority, privacy authority, payment provider, court, tribunal or other body where applicable law gives you that right.
