Order Change Questions

I ordered the wrong size, can I change it?

Yes, but you'll need to contact us as soon as possible.

Since every order is personalized and made specifically for you, production begins shortly after your purchase. If your artwork has not yet entered production, we may be able to update your order, such as changing the print size or correcting personalization details.

Once your order has entered production or has been shipped, we are unfortunately unable to make any changes.

If you need to modify your order, please contact our support team immediately and include your order number so we can assist you as quickly as possible.

I entered a wrong address, can I still change this?

Contact us as soon as possible. If the order hasn't shipped yet, we can update the address for you.

I changed my mind, can I still cancel my order?

Every artwork at SnapToonify is created on demand. Once you place your order, we begin creating your personalized AI artwork and prepare it for professional printing specifically for you.

Because each order is custom-made and personalized, production begins shortly after your purchase. For this reason, we are unable to cancel or modify orders once production has started.

Please make sure all details, uploaded photos, and personalization requests are correct before completing your purchase.

As all of our products are custom-made, we do not offer cancellations or refunds for accidental purchases, test orders, or changes of mind after production has begun.

If you have any questions about our products, personalization options, or the ordering process, our customer support team will be happy to assist you before you place your order.

Returns and Exchanges

Reasons why you want to return or exchange your order

Because every order is custom-made and personalized specifically for you, we do not accept returns or exchanges due to a change of mind, incorrect product selection, or ordering mistakes.

However, if your order arrives damaged, defective, or there is a production error, please contact us within 14 days of receiving your order. We will review your case and, if approved, provide a replacement or another appropriate solution at no additional cost.

Please include your order number and clear photos of the issue when contacting our support team.

Non-Returnable Items

We are unable to accept returns or exchanges for:

Personalized or custom-made artwork.
Orders placed with incorrect photos or personalization details provided by the customer.
Change of mind after production has started.
Accidental or test orders.

Can I get a refund or store credit if the price has changed?

We do not offer price adjustments after purchase. However, you may return the item and repurchase at the new price.

Shipping and Handling Questions

How long does shipping take?

Standard shipping takes 5-7 business days. Express shipping options are available at checkout.

Do you ship internationally?

Yes, we ship worldwide. International shipping times vary by destination.

Print Quality & Sizes

What materials are your products made from?

We use premium-quality materials to ensure vibrant colors, sharp details, and long-lasting durability. Depending on the product you choose, your artwork is professionally printed on high-quality canvas, premium art paper, or framed prints using advanced printing technology.

What print sizes are available?

We offer a range of print sizes to suit different spaces and interior styles. Available sizes are displayed on each product page before you place your order.

If you're unsure which size is best for your space, our customer support team will be happy to help you choose the perfect option.

Wholesale & Business Orders

Do you offer wholesale pricing?

Yes! Please contact us at support@snaptoonify.com for more information about our wholesale program.

Payments

What payment methods do you accept?

We accept all major credit cards, and Shop Pay for a fast and secure checkout experience.

Delivery

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use it to track your package in real time.

Discount Codes

How do I apply a discount code?

Enter your discount code in the promo code field at checkout and click Apply. Only one code can be used per order.

My Account

How do I create an account?

Click on the account icon at the top of the page and follow the steps to register. It's free and takes less than a minute!

Frequently Asked Questions

Order Change Questions

I ordered the wrong size. Can I change it?

Yes, but you’ll need to contact us as soon as possible.

Since every order is personalized and made specifically for you, production begins shortly after your purchase. If your artwork has not yet entered production, we may be able to update your order, such as changing the print size or correcting personalization details.

Once your order has entered production or has been shipped, we are unfortunately unable to make any changes.

Please contact our support team immediately and include your order number so we can assist you as quickly as possible.

I entered the wrong address. Can I still change it?

Contact us as soon as possible. If your order has not yet been shipped, we may be able to update the delivery address for you.

Once your order has been shipped, we cannot guarantee that the address can be changed.

I changed my mind. Can I cancel my order?

Every artwork at SnapToonify is created on demand. Once you place your order, we begin creating your personalized AI artwork and preparing it for professional printing specifically for you.

Because each order is custom-made, we are unable to cancel or modify it once production has started.

Please make sure all details, uploaded photos, and personalization requests are correct before completing your purchase.

We do not offer cancellations or refunds for accidental purchases, test orders, or changes of mind after production has begun.

If you have any questions, our customer support team will be happy to assist you before you place your order.

Returns and Exchanges

Can I return or exchange my order?

Because every order is custom-made and personalized specifically for you, we do not accept returns or exchanges due to a change of mind, incorrect product selection, or ordering mistakes.

However, if your order arrives damaged, defective, or with a production error, please contact us within 14 days of receiving it.

We will review your case and, if approved, provide a replacement or another appropriate solution at no additional cost.

Please include your order number and clear photos showing the issue.

Which items are non-returnable?

We are unable to accept returns or exchanges for:

Personalized or custom-made artwork.
Orders created using incorrect photos or personalization details provided by the customer.
Changes of mind after production has started.
Accidental or test orders.

Can I get a refund if the price changes?

We do not offer price adjustments, refunds, or store credit if the product price changes after your purchase.

Promotions and discount codes must be applied before the order is completed and cannot be added afterward.

Shipping and Handling

How long does shipping take?

Standard shipping usually takes 5–7 business days after production is complete. Express shipping options may be available at checkout, depending on your location and the selected product.

Estimated delivery dates are shown during checkout.

Do you ship internationally?

Yes, we ship to customers in many countries. Whenever possible, orders are produced and shipped by a trusted print partner located near the delivery destination.

Available delivery options and estimated shipping times are shown at checkout.

Print Quality & Sizes

What materials are your products made from?

We use premium-quality materials to deliver vibrant colors, sharp details, and long-lasting durability.

Depending on the product you select, your artwork can be professionally produced as a canvas, premium poster, framed print, or digital artwork.

What print sizes are available?

We offer a range of print sizes to suit different spaces and interior styles. All available sizes are displayed on the relevant product page.

If you’re unsure which size is best, our customer support team will be happy to help you choose.

Wholesale & Business Orders

Do you offer wholesale pricing?

Yes. Please contact us at support@snaptoonify.com for more information about wholesale and larger business orders.

Payments

What payment methods do you accept?

We accept major credit and debit cards, as well as Shop Pay for a fast and secure checkout experience.

Additional payment options may be displayed at checkout depending on your country.

Delivery

How can I track my order?

Once your order has been shipped, you’ll receive a shipping confirmation email containing your tracking number and tracking link.

Please allow some time for the carrier’s tracking information to become active.

Discount Codes

How do I apply a discount code?

Enter your discount code in the designated discount-code field at checkout and select Apply.

Unless otherwise stated, only one discount code can be used per order.

My Account

How do I create an account?

Select the account icon at the top of the page and follow the registration instructions. Creating an account is free and should take less than a minute.

It was a gift for my brother, who’s a serious gamer. He was absolutely blown away. Good experience overall. Simple process, awesome service, and a speedy turnaround.

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The process was easy from start to finish. The artwork is high quality, and the print looks great. My portrait arrived on time and in perfect condition. I couldn’t be happier with this purchase, and I think you’ll be happy with yours too.

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Great customisation options and really good quality. I absolutely love my new portrait. Very happy with it and I’ll definitely order again.

I was really happy with my purchase. Creating the artwork from my photo was easy, and ordering the print was simple too. The package showed up earlier than expected. The portrait looks just like I hoped it would. I seriously can’t wait to give it to my grandparents.

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Great product and a really good experience. The filters were super easy to apply, but what surprised me most was how accurate they were and how well everyone’s likeness was kept. The finished drawing looked awesome, and the poster itself looks amazing. I’d definitely recommend it and plan on ordering again!

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Beautiful templates and really easy to customize. I chose the watercolor style for our family portrait and absolutely love how it came out. The canvas quality is excellent, and the whole piece looks polished and elegant. I’d definitely recommend it.

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I really liked the range of customization options and had fun trying different looks to see what worked best. I originally just wanted to add a funny effect to our photo, but ended up choosing an oil painting style and really liked how it turned out. The quality is great, and I’m very happy with the picture. I’ve already had people asking me where I had it done. I’d definitely order from them again!

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